Mike Haines
Natural Grocers Vitamin Cottage
Olathe,KS
15
years of professional experience
Results-driven store manager with a history of successfully launching new locations and achieving financial goals. Focused on fostering a culture that promotes individual strengths and teamwork, leading to enhanced employee performance and customer satisfaction. Expertise in inventory management and compliance with company policies.
Work History
Store Manager
8 Years 10 Months- Opened a brand-new store location in Jefferson City, MO in 2021
- Oversaw all departments, providing leadership and guidance to department managers, resulting in successful operations and a profitable store.
- Led team to financial success by implementing a succession plan for developing new leaders within the store.
- Managed daily store operations and ensured compliance with company policies.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Conducted and submitted monthly manager reports and checklists to ensure operational compliance and performance tracking.
- Work hand in hand with Human Resources to ensure proper company policies and procedures are being followed on a daily basis
- Set a culture for the store that promotes individuality, goal setting, enthusiasm, and professionalism
- Instill CARE with all staff while encouraging Leadership, Teamwork, and Self-Accountability
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Graduated from SMART Program in February 2020
- Served as Receiving Manager from July 2019 to February 2020
- Worked as General Department Assistant from March 2019 to July 2019
- Cashier Dec 17 Mar 19
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Lead Pharmacy Technician
6 Years 7 Months- Processed prescriptions with 100% accuracy and timely execution.
- Managed day-to-day operations of pharmacy department, overseeing staffing schedules and workflow coordination.
- Developed and managed schedules for 10 technicians to enhance workflow and service delivery.
- Trained new pharmacy technicians on policies and procedures.
- Maintained professional communications with doctors, nurses, and insurance companies to facilitate patient care.
- Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
- Oversaw daily inventory stock orders to ensure adequate supply levels.
- Monitored controlled substances inventory and maintained compliance with regulations.
- Worked with insurance companies to process claims, resolve problems and obtain payments.
- Adhered to strict guidelines for Medicare durable medical equipment billing.
Education
General Academics Diploma
Certification and License - Massage therapy
Associates Degree - Healthcare Administration
Skills
Store operations
Inventory management
Sales analysis
Visual merchandising
Customer relationship management
Policy adherence
Employee evaluations
Team leadership
Employee mentoring
Staff training
Employee evaluations
Scheduling coordination
Problem solving
Staff meetings
Staff meetings
Timeline
Store Manager
Natural Grocers Vitamin Cottage
12.2017 - CurrentRead More
Lead Pharmacy Technician
The Apothecary Pharmacy
04.2011 - 11.2017Read More
Woodinville High School
General Academics Diploma
Read More
Ashmead School of Massage
Certification and License from Massage therapy
Read More
University of Phoenix
Associates Degree from Healthcare Administration
Read More