Mike Hernandez
Burleson,TX
Summary
Dynamic Area Manager with a proven track record at Patterson Professional Services, enhancing team productivity and profitability through strategic improvements and targeted training. Expert in operations management and relationship building, significantly boosting customer service levels and sales. Achieved maintenance of 100% operating efficiency, demonstrating exceptional skill in staff scheduling and development.
Overview
25
25
years of professional experience
Work History
Area Manager
Patterson Professional Services
07.2024 - Current
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Transformed underperforming teams into productive, profitable teams.
- Developed and implemented strategies to improve customer service and increase sales.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
Field Operations Supervisor
AQUA
01.2000 - 05.2024
- Set and managed schedules to give proper coverage to required areas and meet customer service demands.
- Conducted scheduled and impromptu evaluations to assess work performance.
- Trained technicians on safety, task prioritization and project management techniques.
- Maintained optimal levels of water and wastewater service through effective assessments, oversight, and problem solving.
- Planned and oversaw team operations in water and wastewater.
- Monitored team performance to assess training requirements and areas in need of improvement.
- Oversaw work of 18 personnel, with 122 direct reports.
- Managed $80,000,000 operations budget and launched monthly communications processes to enable best practices implementation.
Education
No Degree - Business Administration And Management
University of California, Irvine
Irvine, CAHigh School Diploma -
Goree High School
Goree05.1996
Skills
- Operations Management
- Supply Chain Management
- Business development and planning
- Relationship building and management
- Controlling costs
- Staff Scheduling
- Goals and performance
- Staff Training
- Recruitment and hiring
- Sales expertise
- Operations
- Staff Training and Development
- Employee Scheduling
Languages
Spanish
Professional Working
Timeline
Area Manager
Patterson Professional Services
07.2024 - Current
Field Operations Supervisor
AQUA
01.2000 - 05.2024
No Degree - Business Administration And Management
University of California, Irvine
High School Diploma -
Goree High School
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