Mike Langshaw
Brunswick,Ohio
Summary
Conscientious, organized, self-starter who excels at coordinating projects and completing a variety of complex administrative tasks is seeking a coordinator position. Known for a unique ability to analyze and improve policies and procedures. Detail-oriented researcher and problem solver who identifies trends and produces executive reports. Enjoys working within a diverse collaborative team environment. Motivated by learning new things, helping others, and implementing positive change.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Onboarding Expansion Specialist
1PASSWORD
Toronto, ON
07.2021 - Current
- Develop a new expansion onboarding program with new presentation slides, remodel the client onboarding journey roadmap, and update the new internal process for the team
- Provide account managers with additional onboarding support with upsells, low account deployment, and training requests to increase the 80 percent deployment rate
- Assist the account managers in successfully retaining 150 clients before the expiration of renewals
- Receive an average customer survey score of 4.8 out of 5 for onboarding clients
- Provide over 200+ existing client accounts onboarding instruction over Zoom live webinars on topics including best practices and team member training sessions.
Onboarding Specialist
1PASSWORD
- Provided post-sale clients with custom onboarding plans to have an easy transition to the platform for their end users
- Assisted the account administrators and owners during the implementation phase with full customer support via email or Zoom meetings
- Documented the entire onboarding process for each client throughout the onboarding cycle in Salesforce to help the customer succeed with information that will help with account support and future renewals
- Instruction over 1500+ client accounts through live webinars (Zoom) including administrator/owner training, team members, and best practices of 1Password
- Deployed 1Password platform license seats at an average of 70 percent deployment rate
- Designed innovative email templates to motivate end users to adopt the use of 1Password accounts by 30 percent.
Integration Specialist
VERSAPAY
Twinsburg, OH
10.2020 - Current
- Integrated electronic payment system software for clients through testing payment systems and the software
- Designed and provided feedback on a new process for product service by streamlining its efficiency to increase production support
- Provided clients with technical support on the Intacct and CDK platforms after implementation
- Expert knowledge in the CDK platform and point person for that line of business.
Software Trainer & Implementation Specialist
ONSHIFT
Cleveland, OH
01.2020 - 05.2020
- Created and presented 25+ software training sessions via webinar and taught new clients how to best use OnShift cloud-based software and reports
- Sessions consisted of 5 to 25 business executives
- Software products included; recruiting, scheduling, employee engagement rewards programs, and paycheck software for a variety of industries
- Point person who collected and organized client onboarding information (specifications, system requirements, quality control & testing) for successful new client experience
- Project manager and coordinator for the onboarding process to ensure milestones and deadlines were met for successful software launch dates
- Documented the onboarding transition process in CRM (Salesforce) and collaboratively shared information with account managers to provide a positive and seamless client onboarding experience
- Offered proactive services and support to peer departments which reduced workloads and improved the focus on overall client experience as part of the Relationship Management Team
- Scheduled and delivered training programs sooner which reduced billing cycles and improved revenue
- Layoff due to the COVID-19 outbreak.
Onboarding Lead Specialist
ALEXANDER MANN SOLUTIONS
Cleveland, OH
11.2016 - 07.2019
- Designed training materials for banking clients on internal operational policies and procedures
- Created and produced a variety of confidential ad hoc client employment reports
- Subject Matter Expert (SME) for Bank of America's Background Checking Process and DHS vendor
- Developed and presented refresher training program and reviewed frequently asked questions reducing time to hire metrics
- Analyzed and resolved onboarding issues for candidates, recruiters, and hiring managers
- Identified, recommended, and implemented process improvement ideas that streamlined and improved efficiencies within the AMS onboarding process
- Administered, verified, and reported on candidate I-9 Forms, background check results, and fingerprinting process
- Verified candidate signatures to ensure compliance and accurate records
- Distributed compliance reporting data from the applicant tracking system (Workday) to management on outstanding tasks, thus improving compliance and audit preparedness
- Created offer letters for candidates during the pre-employment process
- Supported 5 recruiters who conducted recruiting for Bank of America, a key banking client
- Assisted recruiters with pipeline cycles by onboarding 100 candidates in a short period.
Quality Control Specialist
ASURINT (ONE SOURCE TECHNOLOGY)
Cleveland
03.2013 - 11.2016
- Systematically conducted quality audits for the research team to ensure the accuracy of orders
- Analyzed court documents, identified trends, resolved problems, and reduced errors and risks
- Implemented a new process and reduced errors by 25%
- Designed a new quality control scoring matrix for new company policy and procedure
- Created weekly, monthly, and yearly executive trend reports for the Director of Operations
- Developed new hire training documents and provided systems training on research operations policies and procedures.
Research Team Lead
ASURINT (ONE SOURCE TECHNOLOGY)
- Coached and motivated a team of eight researchers in the background-checking research process
- Conducted one-on-one meetings, end-of-the-year reviews, and quality control audits
- Audited employee's work to ensure consistent and accurate work product.
Researcher
ASURINT (ONE SOURCE TECHNOLOGY)
- Utilized various technology and software programs to process background checks on applicants in a timely and accurate manner
- Collaborated with the information technology department on special projects.
Education
B.A., Secondary Education and History -
The University of Akron
Skills
- Detail Oriented with Follow-up
- Flexible and Adaptable
- Independent Self-Starter
- Customer Relations
- Quality Assurance
- Process Improvement Minded
- Analytical Researcher
- Customer Service Oriented
- Project Management
- Trainer & Coach
- Documentation Management
- Project Planning
- Continuous Improvement
- Relationship Building
Technical Skills
Hobbies: Traveler, Fantasy Football Commissioner, "Night To Shine" Tim Tebow Foundation Volunteer, Coin Collector, Interested in World Events, History, Biographies, and learning French
Affiliations
Traveler, Fantasy Football Commissioner, “Night To Shine” Tim Tebow Foundation Volunteer, Coin Collector
Interested in World Events, History, Biographies and learning French
Accomplishments
Asurint Employee of the Month May 2014
1Password Month of August 2023 Cross Collaborative Team Award
University of Akron Summa Cum Laude
Certification
1Password University Certification
LinkenIn Marketing Communications
LinkedIn Social Media Marketing Foundations
LinkedIn Create a Brand Strategy
LinkedIn Branding Guidelines 101: Where Design Meets Marketing
LinkedIn Email Marketing: Strategy and Optimization
LinkedIn Marketing Communications
Asurint Certified Criminal Background Checking Specialist
Asurint Leadership & Time Management Classes
AMS How To Communicate Cross Culturally
How to Effectively Instruct Adults
Asurint Introduction to Cyber Security
References
References available upon request.
Timeline
Onboarding Expansion Specialist
1PASSWORD
07.2021 - Current
Integration Specialist
VERSAPAY
10.2020 - Current
Software Trainer & Implementation Specialist
ONSHIFT
01.2020 - 05.2020
Onboarding Lead Specialist
ALEXANDER MANN SOLUTIONS
11.2016 - 07.2019
Quality Control Specialist
ASURINT (ONE SOURCE TECHNOLOGY)
03.2013 - 11.2016
Onboarding Specialist
1PASSWORD
Research Team Lead
ASURINT (ONE SOURCE TECHNOLOGY)
Researcher
ASURINT (ONE SOURCE TECHNOLOGY)
B.A., Secondary Education and History -
The University of Akron
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