Mike Leone
Flat Rock,MI
Summary
Adept Premises Technician with a proven track record at AT&T, enhancing network performance and customer satisfaction through expert fiber optic splicing and exceptional service. Demonstrated leadership in collaborative projects, significantly improving team productivity. Known for superior troubleshooting skills and a commitment to safety, ensuring optimal service delivery and increased client retention.
Professional premises technician with comprehensive experience in managing and maintaining facilities. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Skilled in troubleshooting, repairs, and preventative maintenance with consistent track record of enhancing operational efficiency. Known for effective communication, problem-solving abilities, and commitment to safety standards.
Experienced with telecommunications infrastructure maintenance and troubleshooting. Utilizes technical skills to ensure high service reliability and customer satisfaction. Strong understanding of network diagnostics and technical problem-solving.
Overview
12
12
years of professional experience
Work History
Premises Technician
AT&T
02.2013 - Current
- Provided exceptional customer experiences while installing or repairing services in both residential and commercial settings.
- Maximized team productivity through collaboration with colleagues on complex installation or repair projects.
- Enhanced system performance for clients through regular maintenance of network infrastructure and equipment.
- Built strong relationships with clients through excellent communication skills and an unwavering commitment to delivering high-quality service results.
- Increased customer retention through professional communication, addressing concerns, and providing prompt solutions to problems.
- Maintained company vehicle and company equipment.
- Maintained a safe working environment by adhering to safety protocols and using the appropriate tools for each task.
- Improved customer satisfaction by efficiently troubleshooting and resolving technical issues with their home services.
- Monitored and performed maintenance on telecommunications systems to facilitate optimal performance.
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP, and CTI applications.
Education
No Degree - Cyber Security Bootcamp
Michigan State University
East Lansing, MI04-2024
Skills
- Fiber optic splicing
- Hand tool proficiency
- Customer service experience
- Management experience
- Network configuration
- Wireless networking
- Hardware installation
- Telecommunications
- Superior troubleshooting skills
- Equipment troubleshooting
- Ladder safety
- Work order completion
Timeline
Premises Technician
AT&T
02.2013 - Current
No Degree - Cyber Security Bootcamp
Michigan State University
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