Summary
Overview
Work History
Education
Skills
Timeline
Mike Maila

Mike Maila

Killen,TX

Summary

Dynamic and dedicated professional with extensive experience in customer service at Red Wind Casino and McDonald's. Proven ability to enhance customer satisfaction through effective communication and relationship-building. Skilled in cash handling and maintaining a clean environment, demonstrating strong work ethic and empathy to foster loyalty and repeat business.

Overview

5
5
years of professional experience

Work History

Cashier

Red Wind Casino
10.2024 - 03.2025
  • Welcomed customers and helped determine their needs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Massage Therapist

LE Fofo Spa
03.2022 - 06.2024
  • Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
  • Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
  • Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Created comfortable and professional environment for clients by setting up massage tables and preparing treatment area.
  • Provided clear, concise instructions to clients to prepare for massage services.
  • Utilized deep tissue, Swedish and myofascial massage therapy techniques to provide options to customers.

Assistant Manager and Cashier

McDonald's
02.2020 - 08.2022
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Education

High School Diploma -

Tafuna High School , American Samoa
06.2023

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Time management skills
  • Cleaning and sanitizing
  • Cash handling
  • Multi tasking

Timeline

Cashier - Red Wind Casino
10.2024 - 03.2025
Massage Therapist - LE Fofo Spa
03.2022 - 06.2024
Assistant Manager and Cashier - McDonald's
02.2020 - 08.2022
Tafuna High School - High School Diploma,

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Mike Maila