Mike Malan

• Fulfilled customer queries over phone, in-person and through email to provide and maintain highest level of customer care.
• Provided exceptional customer service by addressing inquiries and resolving any issues promptly.
• Forged and nurtured impactful relationships with customers to cultivate loyalty.
• Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
• Resolved order issues efficiently and enhanced customer satisfaction ratings.

• Negotiated and closed agreements with large customers and monitored and analyzed performance metrics.
• Attended events, training seminars, and manufacturer product showcases.
• Achieved consistent year-over-year growth in both revenue generation and territory expansion through strategic planning and execution.
• Met with customers to give sales presentations, negotiate contracts and promote services.
• Delivered comprehensive sales presentations, showcasing the company''s products and services to secure new business contracts.

Responsible for having the solders in their assigned duties at battalion and company levels

Processed emergency leave request

Processed transfer request