Mike Matonti
Cherry Hill Township
Summary
Dynamic assistant manager with proven expertise in team leadership, operational efficiencies, and staff development. Committed to enhancing workflow and customer satisfaction through strategic planning and effective communication.
Overview
34
34
years of professional experience
Work History
Assistant Manager
Lucas Chrysler Jeep Dodge Ram
Lumberton, NJ
03.2010 - Current
- Led team in implementing operational efficiencies, enhancing workflow and productivity.
- Streamlined communication between departments, improving project coordination and collaboration.
- Developed training programs for staff, fostering skill enhancement and team performance.
- Facilitated strategic planning sessions, aligning team goals with organizational objectives.
- Conducted performance evaluations, providing constructive feedback to support staff development.
- Analyzed customer feedback to drive improvements in service quality and satisfaction.
- Oversaw scheduling processes, optimizing resource allocation to meet business demands.
- Managed inventory systems, ensuring accurate tracking and timely replenishment of supplies.
Service Advisor
David Dodge Chrysler Jeep
Glen Mills, PA
06.2008 - 03.2010
- Provided expert guidance on vehicle service options to enhance customer satisfaction and loyalty.
- Coordinated service appointments, ensuring efficient workflow and timely communication with clients.
- Resolved customer inquiries and complaints, maintaining high standards of service quality and professionalism.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Implemented process improvements that streamlined service operations, reducing wait times for customers.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Developed strong relationships with clients through personalized follow-ups and proactive communication strategies.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Led team meetings to discuss performance metrics, setting goals for continuous improvement in service delivery.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
Service Advisor
Cherry Hill Dodge
Cherry Hill, NJ
08.2000 - 04.2008
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Implemented process improvements that streamlined service operations, reducing wait times for customers.
- Analyzed customer feedback to identify trends and made recommendations for service enhancements.
- Developed strong relationships with clients through personalized follow-ups and proactive communication strategies.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Led team meetings to discuss performance metrics, setting goals for continuous improvement in service delivery.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
Service Advisor
Just Tires & Auto Services
Cherry Hill, NJ
10.1999 - 01.2000
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Provided exceptional customer service, resolving complaints diplomatically and efficiently.
- Promoted additional services based on individual customer needs, increasing overall revenue without compromising integrity or trustworthiness.
- Reduced wait times with efficient coordination of service tasks among technicians.
- Contributed to team goals by proactively identifying opportunities for process improvements within the service department.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
Service Advisor
Pep Boys
Moorestown, NJ
07.1996 - 01.1999
- Oversaw daily operations, ensuring optimal service delivery and customer satisfaction.
- Trained and mentored staff on best practices for service excellence and teamwork.
- Implemented process improvements that enhanced workflow efficiency and reduced service times.
- Managed inventory levels, optimizing stock to meet customer demand while minimizing costs.
- Analyzed customer feedback to drive continuous improvement initiatives within the service team.
- Developed training programs focused on technical skills and customer interaction strategies.
- Coordinated with cross-functional teams to align services with corporate goals and objectives.
- Led performance evaluations, fostering a culture of accountability and professional growth among staff.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
Automotive Technician
Firestone Auto Care
Bellmawr, NJ
04.1992 - 01.1996
- Led teams in executing complex automotive repair projects efficiently.
- Diagnosed vehicle issues using advanced diagnostic tools and equipment.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Performed routine maintenance and repairs on various vehicle makes and models.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
Education
GM ASEP - GM ASEP
Camden County College
Blackwood, NJ06-1997
Skills
- Store management
- Financial oversight
- Retail management
- Operations management
- CRM management
- Staff management
- Staff supervision
- Staff training
- Talent acquisition
- Staff development
- Team leadership
- Team building
- Workload management
- Time management
- Decision-making
- Problem-solving
- Conflict resolution
- Customer service
- Customer rapport
- Strategic planning
Timeline
Assistant Manager
Lucas Chrysler Jeep Dodge Ram
03.2010 - Current
Service Advisor
David Dodge Chrysler Jeep
06.2008 - 03.2010
Service Advisor
Cherry Hill Dodge
08.2000 - 04.2008
Service Advisor
Just Tires & Auto Services
10.1999 - 01.2000
Service Advisor
Pep Boys
07.1996 - 01.1999
Automotive Technician
Firestone Auto Care
04.1992 - 01.1996
GM ASEP - GM ASEP
Camden County College