Mike Rivera
Orlando,FL
Summary
Dynamic and results-driven professional with extensive experience at Starbucks, excelling in barista training and cash handling accuracy. Proven ability to foster customer relationships and enhance team performance through effective staff motivation. Recognized for creating memorable experiences while maintaining a clean and organized workspace, ensuring safety and efficiency.
Overview
8
8
years of professional experience
Work History
Barista Shift Supervisor
Starbucks
Orlando, FL
12.2019 - Current
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversations to help create a great coffeehouse experience.
- Trained and supervised barista workers to maintain and uphold store policies and prioritize the customer experience.
- Helped drive home new company values, practices and standards as they shift under new management.
Barista
Walt Disney World Company
06.2021 - 07.2022
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created “Magical Moments” for our guests, helping to personalize unique experiences for all who visit.
Sheet Metal Worker
MSI
Florida
08.2017 - 09.2018
- Improved project efficiency by accurately measuring, cutting, and assembling sheet metal components.
- Enhanced workplace safety through proper use of tools and equipment during fabrication tasks.
- Completed projects on time by effectively prioritizing tasks and maintaining focus on work progress.
- Maintained a clean and organized workspace, promoting an efficient and safe working environment for all staff members.
Education
Associate of Arts - Fire Science
Valencia College
Orlando, FLSkills
- Cleanliness maintenance
- Barista training
- Cash handling accuracy
- Equipment troubleshooting
- Staff motivation
- Resolving negative interactions with positive actions
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Barista
Walt Disney World Company
06.2021 - 07.2022
Barista Shift Supervisor
Starbucks
12.2019 - Current
Sheet Metal Worker
MSI
08.2017 - 09.2018
Associate of Arts - Fire Science
Valencia College