Mike Starr
Starbucks
Billings,Montana
12
years of professional experience
Results-oriented Store Manager experienced in employee training and operational management. Achieved significant improvements in store performance through effective communication and problem-solving strategies. Focused on enhancing store efficiency and consistently meeting sales targets while upholding high presentation standards.
Work History
Store Manager
3 Years 3 Months- Led daily operations to ensure high standards of customer service and product quality.
- Developed and executed promotional strategies to drive sales and enhance customer engagement.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Trained and mentored staff, fostering a collaborative team environment.
- Analyzed sales data to identify trends and adjust staffing needs accordingly.
- Maintained compliance with health and safety regulations, ensuring a safe work environment.
- Managed budgeting processes, tracking expenses to meet financial goals effectively.
- Enhanced operational workflows through process improvements, increasing overall store efficiency.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
Editor
3 Years 1 Month- Edited video content using Adobe Premiere Pro and Final Cut Pro to enhance visual storytelling.
- Reviewed footage to ensure high-quality standards, consistency, and adherence to brand guidelines.
- Conducted color grading and audio mixing to achieve polished final edits for various platforms.
- Assisted in managing project timelines, ensuring timely delivery of edited materials for distribution.
- Organized and worked with raw footage from multiple cameras and sources.
- Delivered edits on time for reviews and final delivery.
- Worked tight deadlines with team or independently and made quick creative editing decisions to maintain high quality of work.
Cashier
7 Months- Provided exceptional customer service, resolving inquiries and concerns promptly.
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balances through diligent record-keeping.
- Assisted in inventory management by restocking shelves and organizing displays.
Server/Bartender
1 Year 11 Months- Provided exceptional customer service, ensuring guest satisfaction in fast-paced environment.
- Managed bar inventory, maintaining product quality and availability for peak service hours.
- Trained new staff on service protocols and beverage preparation techniques to ensure consistency.
- Developed cocktail menu items, enhancing drink offerings and driving customer engagement.
- Collaborated with kitchen staff to coordinate timely order delivery during high-volume periods.
- Resolved customer complaints effectively, fostering positive dining experiences and repeat business.
- Led promotional events, driving sales through creative marketing initiatives and community engagement efforts.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Store Manager
3 Years 1 Month- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Education
High School Diploma
No Degree - Graphic Design
Skills
Store operations
Inventory management
Inventory control
Cash management
Store opening and closing
Shift scheduling
Customer service management
Training and mentoring
Service management
Team leadership
Team coaching
Customer relations
Customer service
Problem-solving
Multitasking
Communication skills
Timeline
Store Manager
Starbucks
05.2023 - CurrentRead More
Editor
Starr Media
04.2020 - 05.2023Read More
Cashier
Van Dykes
09.2019 - 04.2020Read More
Server/Bartender
Walk On's Sports Bistreaux
09.2017 - 08.2019Read More
Store Manager
RPM Pizza
08.2014 - 09.2017Read More
Louisiana State University
No Degree from Graphic Design
Read More
Port Allen High School
High School Diploma
Read More