MIKE TOON
Jenks,OK
Summary
Dedicated Bar and Restaurant Operations Multi-unit Manager demonstrating effective leadership with cost controls, profits growth, business strategy, and financial reporting. Excels at cutting costs, maximizing profits, and streamlining operations.
Self-motivated outside sales professional experienced in both technical and non-technical, fast-paced team environments. Relationship building and closing expert.
Overview
24
24
years of professional experience
Work History
Broker
Toon Insurance
Tulsa, OK
07.2023 - Current
- Built a new commercial, Medicare, and health insurance client book of business with local marketing, Facebook leads, and referrals
- Built a referral network through current clients and personal network
Broker
Toon Insurance Agency
Tulsa, OK
06.2018 - 07.2023
- Acquired a Farmers Insurance book of business and expanded it to by 200% withing the first 3 years.
- Ranked #1 in Life Insurance Sales if the midwest for the first 2.5 years of operating a Farmers Insurance Agency
- Earned Toppers Award within the first 3 years of business.
- Sold book of business for 3 times the value paid excluding the additional policy growth.
Broker
Toon Insurance Solutions
Lee's Summit, MO
09.2015 - 06.2018
- Analyzed client insurance needs to recommend tailored coverage options.
- Facilitated communication between clients and underwriters for efficient policy processing.
- Developed marketing strategies to attract new clients and enhance service offerings.
- Mentored junior brokers on industry best practices and compliance standards.
- Developed strong relationships with clients, earning their trust and loyalty through consistent communication and portfolio updates.
Vice President
Herrman Insurance Solutions
Lee's Summit, MO
12.2015 - 06.2018
- Provide and consult full benefits packages including health, vision, dental, ADD, and life to hundreds of corporate and personal accounts.
- Manage and oversee client services for hundreds of corporate and personal accounts.
- Developed methods to establish and clarify customer objectives.
- Draft and manage print, online and social media communications to promote company brand, image and values.
Director of Operations
Red Lobster
Kansas City, MO
01.2013 - 01.2015
- Designated to onboard all new Director of Operations in the Division.
- Defined strategy and business plan for Missouri Operations.
- Provided beverage and food operational support for 8 stores.
- Partnered with RVP to create and revise monthly, quarterly, and annual business plans for profit maximization and cost reduction.
- Created and led new beverage innovation to empower bar employees to create new drinks to maximize profit margins and promote guest perception of brand beverage freshness.
- Accessed computerized financial information and analyzed data related to specific accounts to maximize profit.
- Lead 8 stores generating over $30 million per year in revenues.
- Managed an average of 24 managers, 8 general managers, and 700 hourly employees.
- Reviewed files, financial records and other documents to obtain information to project future revenues and costs.
General Manager
Red Lobster
Fort Smith, AR
01.2008 - 01.2013
- Generated repeat business through exceptional customer service.
- Increased profits through effective sales training and troubleshooting profit loss areas.
- Scheduled and led weekly store meetings for all employees.
- Planned budgets and authorized vendor payments.
- Assigned employees to specific duties to best meet the needs of the store.
- Managed an average of 90 employees, 3 team leaders and 4 assistant managers.
- Completed profit and loss performance reports.
Culinary Manager
Red Lobster
Tulsa, OK
01.2007 - 01.2008
- Interviewed job candidates and made staffing decisions.
- Counted cash drawers and made bank deposits.
- Managed an average of 50 employees.
- Assigned employees to specific duties to best meet the needs of the store.
- Reordered inventory when it dropped below predetermined levels.
- Scheduled and led weekly store meetings for all employees.
- Reported to the district manager regarding all store and staff issues.
- Completed profit and loss performance reports.
- Trained and developed new associates on POS system and key sales tactics.
- Implemented a new ordering process and identified poor work habits to improve process effectiveness.
- Generated repeat business through exceptional customer service.
- Conducted store inventories once a week.
Beverage and Hospitality Manager
Red Lobster
Tulsa, OK
01.2006 - 01.2007
- Established and maintained vendor partnerships.
- Led corporate initiatives such as new beverage rollouts to maximize profit margins.
- Completed 15 performance reviews each quarter, offering praise and recommendations for improvement.
- Compiled action plans for strong results based business plans through profit and loss analysis.
- Recommended operational improvements based on tracking and analysis.
- Reduced and controlled liquor and labor expenses through profit and loss analysis, strict training standards, and beverage recipe compliance.
- Drove the short-term and advanced promotional planning processes.
Owner/Operator
Hardwood Sports Bar and Grill
Tulsa, OK
01.2002 - 01.2005
- Managed beverage control to minimize waste.
- Processed orders on a computerized Point of Sale system.
- Managed bar revenues, ensuring that all patrons were billed and all cash properly accounted for.
- Adhered to state laws regarding alcoholic beverage service.
- Conducted monthly inventory.
- Closed out cash register and prepared cashier report.
- Prepared accurate financial statements at end of the quarter.
- Performed periodic budgeting/modeling to project monthly cash requirements.
- Supervised invoice processing, purchase orders, expense reports, credit memos and payment transactions.
- Created daily and weekly cash reports for accounting management.
- Researched and resolved accounts payable discrepancies.
- Posted receipts to appropriate general ledger accounts.
- Reviewed all expense reports for accuracy and proper expense disclosure.
Education
Associate of Arts - Business Administration
University of Iowa
Iowa City, IA01-2000
Bachelor of Arts - Economics
University of Iowa
Iowa City, IA01-2000
Skills
- Sales Leadership
- Relationship building
- Team leadership
- Business development
- Strategic planning
- Account management
- Customer service
- Documentation and reporting
- Process improvement
- Training and mentoring
- Data analysis
Accomplishments
- Recipient, Farmers Insurance Topper Club Award – Recognized among the top 10% of Farmers agents nationwide for outstanding production, client growth, and agency performance.
- Darden Restaurants Excellence Award – Recognized for outstanding guest service and operational performance.
Timeline
Broker
Toon Insurance
07.2023 - Current
Broker
Toon Insurance Agency
06.2018 - 07.2023
Vice President
Herrman Insurance Solutions
12.2015 - 06.2018
Broker
Toon Insurance Solutions
09.2015 - 06.2018
Director of Operations
Red Lobster
01.2013 - 01.2015
General Manager
Red Lobster
01.2008 - 01.2013
Culinary Manager
Red Lobster
01.2007 - 01.2008
Beverage and Hospitality Manager
Red Lobster
01.2006 - 01.2007
Owner/Operator
Hardwood Sports Bar and Grill
01.2002 - 01.2005
Bachelor of Arts - Economics
University of Iowa
Associate of Arts - Business Administration
University of Iowa