Mike Zelaya
Miami,FL
Summary
Seasoned Bar Manager with history of success in all areas of restaurant operations. Hardworking and resourceful with attention to detail and organized nature. Ready to take on new challenges with role in the IT industry. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Bar Manager
Miami Elks Club 948
Miami, USA
03.2024 - Current
- Oversee all aspects of bar operations, ensuring exceptional customer service and staff training
- Implement inventory management systems that increased efficiency and reduced waste
- Train staff on technology usage, including POS systems, enhancing operational productivity
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
Seasonal Logistics Manager
CNC Fundraising
06.2022 - Current
- Coordinate logistics for fundraising events, managing relationships with schools and vendors
- Develop and implement organizational systems for inventory management and event planning
- Facilitate communication among teams to ensure seamless event execution
- Coordinated delivery and pickup of equipment throughout the Miami-Dade and Broward County Regions
Bar Manager
The Crafty Crab
05.2020 - 03.2024
- Managed bar operations, focusing on team leadership and customer engagement
- Analyzed sales and customer feedback data to refine product offerings, resulting in an increase in revenue
- Developed operational procedures to improve service speed and accuracy
- Managed Relationships with Alcohol and Beer Sales Representatives
- Created Seasonal Cocktails and Menus for Guest Satisfaction
- Trained Managers, Bartenders, and Servers in best practices and customer service standards
- Initiated and organized Competitive sales Challenges, resulting in increased sales performance
Assistant Manager
Shorty’s Bar-B-Q
05.2018 - 12.2019
- Assisted in managing daily operations and enhancing customer satisfaction
- Developed and delivered training programs on operational procedures and technology
- Streamlined workflows to boost efficiency and service quality
- Managed payroll of approximately 50 employees, ensuring accurate and timely processing
- Closing Procedures included Inputting daily sales data into Microsoft's Excel for record-keeping and analysis
Education
High School Diploma -
CompTIA
Miami, FLSkills
- Proficient in Microsoft Office Suite (Excel, Word, PowerPoint)
- Basic knowledge of networking
- Basic knowledge of troubleshooting
- Basic knowledge of IT fundamentals
- Familiarity with POS systems
- Familiarity with inventory management software
- Strong analytical skills
- Strong problem-solving skills
- Team Leadership
- Health and safety
- Training and mentoring
- Inventory Control
Accomplishments
- Improved team productivity with morale-boosting incentives.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Supervised team of Approximately 50 staff members.
Certification
CompTIA A+, 09/30/24, 09/30/27
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Bar Manager
Miami Elks Club 948
03.2024 - Current
Seasonal Logistics Manager
CNC Fundraising
06.2022 - Current
Bar Manager
The Crafty Crab
05.2020 - 03.2024
Assistant Manager
Shorty’s Bar-B-Q
05.2018 - 12.2019
High School Diploma -
CompTIA
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