MIKEA BELL
Baltimore,MD
Summary
Motivated and detail‑oriented Medical Assistant student seeking an externship opportunity with the potential for long‑term employment. Eager to apply hands‑on clinical and administrative skills in a fast‑paced healthcare setting while contributing to high‑quality patient care. Committed to professionalism, continuous learning, and becoming a reliable member of a dedicated medical team.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Account Instillation Technician
AmWINS Connect
07.2025 - Current
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Complied with HIPAA guidelines and regulations for confidential client data.
- Processed insurance policy cancellations and renewals quickly to meet call time targets.
- Checked documentation for accuracy and validity on updated systems.
- Reviewed outstanding requests and redirected workloads to complete projects on time.
Phlebotomist
American Red Cross
03.2024 - 07.2025
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Obtained and documented patient medical history and vital signs at intake.
Customer Service Representative
Aston Carter
06.2023 - 03.2024
- Performed data entry tasks accurately and in a timely manner.
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.
- Assisted customers with product selection by providing detailed information about available products and services.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
Patient Care Advocate
Sitel Group
10.2022 - 05.2023
- Ensured compliance with HIPAA regulations when handling sensitive information related to patient records.
- Demonstrated strong organizational skills, including maintaining accurate records, scheduling appointments, and managing client files.
- Facilitated communication between patients and healthcare providers to ensure positive outcomes.
- Assisted patients with insurance information and billing questions.
Medical Assistant Apprentice
Medstar Health Franklin Square
01.2022 - 05.2022
- Obtained medical information and measured vital signs, weight, and height.
- Authorized drug refills and provided prescription information to pharmacies.
- Maintained accurate medical records for patients utilizing electronic health record systems.
- Verified insurance coverage prior to appointment or procedure being performed.
Cosmetologist
Prestige Artistry
06.2020 - 01.2022
- Scheduled client appointments.
- Maintained a clean work station throughout the day according to established guidelines.
- Managed inventory of products and supplies necessary for successful salon operations.
- Assisted in training new cosmetology staff members regarding standard operating procedures.
Substitute Teacher, K-Eighth Grade
Baltimore City Public Schools
07.2018 - 06.2019
- Managed classroom environment, helping students learn in absence of regular teachers.
- Followed lesson plans designed by staff teachers.
- Maintained discipline and classroom control, fostering safe and positive learning environment.
- Conducted parent and teacher conferences to discuss student performance, social development, and academic growth.
Front Desk Coordinator
Brick Bodies Fitness
10.2014 - 05.2018
- Demonstrated excellent customer service skills when answering phones and responding to inquiries.
- Greeted customers in a friendly and professional manner, while providing excellent customer service.
- Reconciled daily credit card transactions against receipts generated from point-of-sale system.
- Provided guidance to new staff members on gym policies, procedures and protocols.
Education
Certification - Certified Clinical Medical Assistant
Community College of Baltimore County
Rossville, MD06-2025
Certificate - Phlebotomy Technician
Vampire Academy
Baltimore, MD02-2024
Certification - Cosmetology
The Temple Annapolis: Paul Mitchell School
Annapolis, MD06.2020
High School Diploma - undefined
Loch Raven High School
Towson, MD06.2014
Skills
- Account Management
- Appointment Scheduling
- EMR / EHR Systems
- Complaint resolution
- HIPAA compliance
- Information verification
Certification
CPR/ First Aid
Timeline
Account Instillation Technician
AmWINS Connect
07.2025 - Current
Phlebotomist
American Red Cross
03.2024 - 07.2025
Customer Service Representative
Aston Carter
06.2023 - 03.2024
Patient Care Advocate
Sitel Group
10.2022 - 05.2023
Medical Assistant Apprentice
Medstar Health Franklin Square
01.2022 - 05.2022
Cosmetologist
Prestige Artistry
06.2020 - 01.2022
Substitute Teacher, K-Eighth Grade
Baltimore City Public Schools
07.2018 - 06.2019
Front Desk Coordinator
Brick Bodies Fitness
10.2014 - 05.2018
Certification - Cosmetology
The Temple Annapolis: Paul Mitchell School
High School Diploma - undefined
Loch Raven High School
Certification - Certified Clinical Medical Assistant
Community College of Baltimore County
Certificate - Phlebotomy Technician
Vampire Academy