MIKEL GRAFF

• ASCO and Schneider Electric Manufacturer.

Scheduled maintenance, repair, installation, and startups for standard "automatic/manual" transfer switches, bypass "automatic/manual" transfer switches, load banks, Square D breakers, and PCS switchgear for low and medium voltage applications. Maintained proper use of all PPE, including Arc Flash PPE, while adhering to company safety and operational standards on and off job sites.

• Provided technical support for power distribution systems in various environments.
• Diagnosed and resolved electrical issues in critical power equipment.
• Troubleshot hardware and software issues remotely or onsite on PLC, HMI, OIT, and Wonderware Computer.
• Provided emergency repair support in the field and remotely across a large area, including KS, NE, MO, IA, IL, ND, and SD, to assist customers with troubleshooting.
• Setup and Test Communications for customers using RS485/Ethernet for Modbus including RTU, ASCII, and TCP/IP Systems Monitored or used by the Customer like BMS, CPMS, and EPMS.
• Consulted on network design and implementation, enhancing system performance and reliability for clients.
• Developed customized solutions tailored to customer needs, ensuring effective and efficient integration of services.

• Served as dealer for Detroit, MTU, and Kohler.
• Built and repaired generators, transfer switches, and industrial engines.
• Provided service and repair for Detroit Diesel, Kohler, and MTU On Site Energy products, enhancing customer satisfaction.

• Generac Industrial Dealer.
• Led installations, startups, repairs, loadbanks, and programming of larger Generac generators in Iowa.
• Trained technicians while overseeing startups, installations, and repairs.
• Traveled extensively for service calls across Iowa and surrounding states to ensure timely support.
• Hired to align technicians with current workload demands in Iowa and Nebraska area.

• Generac Industrial Dealer
• Executed pre-delivery site inspections, installations, startups, warranty repairs, load bank testing, and NFPA testing for residential, commercial, industrial, and telecommunication Generac generators, ensuring compliance with safety standards.
• Achieved certification for generator maintenance and repair from multiple manufacturers, enhancing technical expertise.
• I am proficient with generator programming and setup software including GenLink, Annunciator Configurator, PLC programming, Cat ET, Pocket Tec, Olympian Impact, Perkins Power Part, TIPSS EST/DG, Kohler Impac, Woodward GCS, and Cat Power Design Pro.
• Developed generator and engine schematics using Microsoft Office Suite and AutoCAD, improving design accuracy and project clarity.

• Enersys Battery and Charger Manufacturer.
• Installed and repaired industrial battery systems for clients.
• Delivered repair services for motive power and stored energy systems, enhancing operational reliability.
• Conducted on-site inspections of battery systems and equipment.
• Diagnosed technical issues in battery performance and operation.
• Provided technical support and troubleshooting assistance to customers in the field.
• Cultivated strong customer relationships through effective communication and support, fostering customer loyalty.
• Ensured compliance with safety regulations during service activities.
• Adhered to established quality control guidelines during all repair work.
• Identified and implemented process improvements within Field Service Department to streamline operations.

• Caterpillar and Olympian Dealer.
• Lead Field Service Technician.
• Managed service call scheduling, pm contracts, and service/repair quotes to ensure timely customer support.
• Resolved customer bill discrepancies, collections, warranty issues, and work performance inquiries to maintain satisfaction and trust.
• Performed startups, installations, warranty, repairs, and loadbank testing on Olympian products up to 150 KW and Caterpillar products up to 2.5 MEG / with Paralleling and Switch Gear 2.5 MEG and higher.
• Worked on Marine Engines and Generators performing sea trials, par tests, warranty repairs, and repairs underway. Troubleshoot, repair, and overhaul for Diesel and Gaseous Engines from different manufacturers including Cummins, Detroit, and Caterpillar for EPG, Marine propulsion, and Industrial Engines.
• Installed, set up, programmed, troubleshot, and repaired transfer switches, switch gear, control panels, annunciators, and custom-built controllers to maintain operational efficiency.
• Install and Repair UPS Systems, Chargers, and Battery Systems with NiCad, Lead Acid, and Gel AGM Batteries.

• Serviced and repaired the rental fleet, including scissor lifts, heavy equipment, air compressors, generators, and general construction equipment, to maintain operational readiness.
• Maintained and repaired rental equipment for customer satisfaction.
• Inspected machinery to ensure safe and efficient operation.
• Collaborated with team members to streamline shop processes.

• Maintained active duty service in reserves for MOS training in North Carolina and served with 23rd Marine Division in Houston, TX, providing motor transport support and ensuring operational readiness.
• Operated and maintained military transport vehicles for optimal functionality.
• Conducted regular inspections and repairs on equipment to ensure readiness.
• Coordinated transportation logistics for personnel and supplies during missions.

• Active Duty Service
• I worked as a Heavy Equipment, Utilities, and Motor Transport Technician in 2nd and 3rd Echelon Shops. Received Numerous Commendations, Certificates, Meritorious Mast, Meritorious Promotion, Letters of Appreciation, Medals, and Ribbons from Volunteer Work, Combat Service, and Deployments in Japan, Hungary, and all throughout South East Asia.
• Collaborated with teams to troubleshoot mechanical issues and implement effective solutions.
• Conducted regular inspections of equipment to identify maintenance needs and safety concerns.