Mikel Martin
Homestead
Summary
Professional hospitality worker, ready to excel in a fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
6
6
years of professional experience
Work History
Server
Flanigan's Seafood Bar and Grill
Miami
01.2022 - 12.2025
- Provided exceptional customer service, ensuring guest satisfaction and repeat visits.
Managed multiple tables efficiently during peak hours, optimizing workflow and service speed.
Collaborated with kitchen staff to ensure accurate order delivery and presentation.
Trained new servers on menu offerings, service standards, and company policies.
Maintained cleanliness of dining area and ensured compliance with health regulations.
Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Retail Associate
Home Depot
Miami
10.2020 - 01.2022
- Assisted customers with product inquiries and provided tailored recommendations.
Processed customer transactions accurately using point-of-sale systems.
Collaborated with team members to achieve daily sales goals and improve service quality.
Handled high-volume transactions during peak periods without compromising service quality or accuracy.
Promoted store loyalty program to customers, resulting in increased membership sign-ups and repeat business.
Assisted in training new cashiers, improving team performance, and ensuring consistency in customer service.
Team Member
Burger King
Miami
10.2019 - 04.2020
- Collaborated with team members to streamline workflow and enhance operational efficiency.
Ensured timely and accurate order fulfillment during peak hours.
Expedited food preparation by assembling orders quickly while adhering to presentation standards and portion control guidelines.
Reduced customer wait times by quickly operating customer window and sales register.
Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
Maintained cleanliness of workstations and dining areas to meet health standards.
Education
Associate of Arts - Computer Science
Miami Dade College
Miami, FL08-2022
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Team collaboration
- Multitasking Abilities
- Service prioritization
Languages
English
Native/ Bilingual
Spanish
Limited
Timeline
Server
Flanigan's Seafood Bar and Grill
01.2022 - 12.2025
Retail Associate
Home Depot
10.2020 - 01.2022
Team Member
Burger King
10.2019 - 04.2020
Associate of Arts - Computer Science
Miami Dade College