Summary
Overview
Work History
Education
Additional Responsibilities
References
Languages
Timeline
Generic

Mikell Hernandez

Florida,FL

Summary

Service-focused Valet with record of success in coordinating smooth placement and retrieval of customer vehicles. Dedicated to preventing damages and maximizing customer satisfaction by professionally operating cars, trucks and SUVs. Safe and attentive driver with clean history.

Overview

11
11
years of professional experience

Work History

Service Advisor

Vera Cadillac
07.2020 - Current
  • Capture photos of customer and rental cars upon delivery for liability documentation
  • Confirm and prepare for customer appointments to enhance their service experience
  • Meet or exceed targeted sales goals & the targeted customer satisfaction
  • Greet customers in a friendly manner when they arrive
  • Determine vehicle needs based on customer information and a vehicle walk-around, inspections and test drives
  • Use a consultative selling process to assist customers in planning for ongoing required maintenance of their vehicle
  • Produce repair orders for customers, including cost and time estimates, with full transparency
  • Follow up with customers on the status of their vehicle, based on how the customer wants to be informed
  • Communicate frequently with technicians and parts associates to ensure timely completion of work.

Shuttle Driver

Vera Cadillac
07.2014 - 07.2020
  • Support customer deliveries
  • Assist with weather-related clean-up as needed
  • Drive vehicles to designated areas within the dealership as instructed by management
  • Promptly pick up city-contracted vehicles for service
  • Provide regular updates to the Service Manager on work status and communicate potential liabilities
  • Foster a collaborative working environment through active participation in teamwork
  • Assist customers in getting acquainted with their new vehicles
  • Confirm and prepare for customer appointments to enhance their service experience
  • Achieve or surpass targeted sales goals and the customer satisfaction index
  • Welcome customers warmly upon their arrival
  • Assess vehicle needs through customer information, walk-arounds, inspections, and test drives
  • Employ a consultative selling approach to assist customers in planning ongoing maintenance
  • Generate transparent repair orders, including cost and time estimates, for customers
  • Maintain frequent communication with technicians and parts associates for timely work completion
  • Follow up with customers regarding their vehicle's status, adhering to their preferred communication method
  • Ensure customer satisfaction through proactive follow-ups
  • Attain extensive product knowledge to effectively assist customers
  • Deliver an exceptional customer experience to foster loyalty.

Valet

Vera Cadillac
08.2012 - 07.2014
  • Keep vehicle lot neat and orderly, moving units as directed by Service managers and in accordance with dealership display standards
  • Assist with customer deliveries
  • Ensure all vehicles are clean and in good repair on the lot
  • Customer vehicle washing and vacuum services
  • Assist management with inventory
  • Pick up vehicles from storage and deliver vehicles to storage and other dealerships
  • Transport customers and dealership personnel
  • Ensure all required documents are signed during vehicle delivery.
  • Enhanced customer satisfaction by efficiently parking and retrieving vehicles in a timely manner.

Education

High School Diploma -

Barbara Goleman Senior High School
Miami Lakes, FL
06.2011

Additional Responsibilities

  • Assisting with customer deliveries
  • Take pictures of both customer and rental cars upon delivery for liability purposes
  • Make sure all documents are signed during the time of delivering the vehicle
  • Assisting with weather related clean up when necessary
  • Drive vehicles to different areas of the dealership as directed by management and in accordance with dealership display
  • Pick up city contracted vehicles for service in a timely matter
  • Update the Service Manager with status of work and communicate any potential liabilities
  • Participate in teamwork and foster harmonious working climate
  • Help customers familiarize themselves with new vehicle

References

Available upon request

Languages

Spanish
Professional Working

Timeline

Service Advisor

Vera Cadillac
07.2020 - Current

Shuttle Driver

Vera Cadillac
07.2014 - 07.2020

Valet

Vera Cadillac
08.2012 - 07.2014

High School Diploma -

Barbara Goleman Senior High School

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Mikell Hernandez