MIKESHIA ROSS
McDonough,US
Summary
Leadership skills that have been demonstrated to drive enterprise optimization goals and improve organizational operations. Has a high level of integrity and a strong work ethic, and is looking to use his management skills to help the company grow in the long run. Proactive
Overview
5
5
years of professional experience
1
1
Certification
Work History
CNA
Cambridge Care LLc
11.2025 - Current
- Assisted nursing staff with patient care tasks, including bathing and feeding residents.
- Documented patient observations and reported changes in condition to nursing staff.
- Maintained a safe environment by adhering to infection control protocols daily.
- Supported residents in mobility exercises to enhance their physical well-being regularly.
- Managed medical supply inventory, ensuring availability for daily patient needs.
- Assisted patients with daily living activities, promoting independence and dignity.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Line Lead
Georgia Crowne
McDonough, GA
10.2024 - 07.2025
- ### Line Lead Experience Statements
- **Target Role Aligned:**
- Coordinated daily workflow to maintain optimal efficiency and service standards.
- Trained team members on best practices for customer engagement and support.
- Conducted inventory checks regularly to maintain accurate stock levels on hand.
- Assisted team members with order fulfillment tasks to enhance workflow efficiency.
- Improved picking accuracy by implementing systematic labeling practices for easy identification.
- Maintained a clean and organized workspace, adhering to safety standards throughout the facility.
Customer Service Representative
Sourcepoint
Palm Bay, FL
01.2021 - 10.2024
- Provided a superior customer experience in order to build a loyal customer base.
- Answered customer calls promptly to avoid long wait times on hold.
- Kept customers happy by implementing forward-thinking strategies that focused on meeting their needs and resolving their concerns.
- Resolved customer complaints by actively listening and providing tailored solutions.
- Maintained up-to-date knowledge of product features to assist customers effectively.
- Monitored service metrics to identify trends and recommend improvements for efficiency.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Assistant Manager
InstaLoan
Palm Bay, Florida
03.2022 - 11.2022
- Exceeded sales targets and met business objectives by motivating employees and promoting targeted products.
- Worked with the team to improve efficiency on various projects.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Communicated with managers from other departments to maintain transparency.
- Interacted with customers to assess their needs and recommend products or services.
- Keep track of all transactions on a daily basis and generate invoices and reports for the manager.
- Instructed team members on how to implement successful operational and sales strategies.
- Nurtured client relationships in order to gain new clients and increase revenue.
- Analyze customer feedback and make recommendations for how to improve processes and service levels.
Customer Service Representative
Kforce
Atlanta, GA
03.2022 - 07.2022
- Answered customer calls promptly to avoid long wait times on hold.
- Completed the work outlined on the repair order with efficiency and accuracy.
- Kept customers happy by implementing forward-thinking strategies that focused on meeting their needs and resolving their concerns.
- Complete and accurate work and keep customer files up to date.
- Dealt with a wide range of customer service, operational, and administrative tasks every day.
Education
GED - undefined
Seminole State College
Sanford, FL01.2012
Skills
- Multi-line phone talent
- Customer service
- Credit card processing
- Technical support
- Staff education and training
- Strong verbal communication
- Extremely organized
- Administrative support
- Sales expertise
- Conflict resolution
- Staff development
- Money handling abilities
Certification
Salesforce
Timeline
CNA
Cambridge Care LLc
11.2025 - Current
Line Lead
Georgia Crowne
10.2024 - 07.2025
Assistant Manager
InstaLoan
03.2022 - 11.2022
Customer Service Representative
Kforce
03.2022 - 07.2022
Customer Service Representative
Sourcepoint
01.2021 - 10.2024
GED - undefined
Seminole State College