MIKHAIL MEDNIKH
Queens,US
Summary
I am a motivated and adaptable learner, who enjoys working independently as well as collaborating with teams across multiple functions. I have excellent communication and customer service skills, which enable me to break down complex concepts in layman terms and build rapport with clients and colleagues. My goal is to leverage my web and hardware skills to create innovative and user-friendly solutions for various business needs
Overview
10
10
years of professional experience
Work History
Field Service Technician
Lexmark
Nassau County, NY
02.2022 - Current
- Repairing and installing printers
- Analyzing user needs and recommending appropriate hardware
- Performing customer service
- Performing basic troubleshooting of copy machines
- Providing training and support to system designers and users.
- Performs trouble-shooting of copy machines Installing and configuring printers on the customer server
- Working with Internet settings for the printer Creating and setting up a share folder
Technician/Mechanic
SUPERIOR LAUNDRY
Brooklyn, NY
02.2021 - 02.2022
- Repairing and installing laundry equipment (dryers and washer machines)
- Diagnosing client's washing machines and dryers and reporting to the manager
- Performing troubleshooting of machines
- Connecting machines to the network
- Training customers on how to operate with machines
- Programming prices and cycles.
Field Service Technician
Sapphire Office Solutions Inc.
Manhattan, NY
07.2019 - 02.2020
- Copy machine inspection and repair
- Provided remote support for field technicians, guiding them through complex troubleshooting processes over the phone or via online chat platforms.
- Troubleshooting technical issues with equipment or wiring
- Ordering parts as needed
- Maximized equipment lifespan through routine maintenance checks, updates, and repairs as needed.
- Created user accounts and assigned permissions.
- Monitored system performance to identify potential issues.
- Configured and tested new software and hardware.
- Patched software and installed new versions to eliminate security problems and protect data.
- Responded quickly to emergency maintenance requests for timely on-call support.
Technician/Mechanic
CoolTech Mechanical
Brooklyn, NY
05.2018 - 07.2019
- Performing service and repair work in the shop and in the field.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Optimized system performance through thorough testing, analysis, and adjustments as needed.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Assembly and installation of ventilation shafts
- Installation and assembly of industrial freezers
Technician
All Nations
Queens, NY
02.2014 - 04.2018
- Working with other technicians in performing preventative maintenance and repairs
- Assisting in maintaining or repairing computer equipment
- Performing basic troubleshooting of computer issues
- Providing technical support on-site or via phone or email
- Configuring computer networks
- Installing hardware and software systems.
Education
Bachelor's in Computer Networking - Computer Networking And Telecommunications
Mirzo Ulugbek Vocational College of Informatics
01.2013
Skills
- Ability to learn quickly
- Hardware knowledge
- Assembly
- Computer equipment
- Computer Networking
- Communication
- Teamwork
- Hand tools
- Customer service
- Troubleshooting and repair
- Field Repairs
Personal Information
Nationality: US
Languages
English
Full Professional
Russian
Native or Bilingual
Timeline
Field Service Technician
Lexmark
02.2022 - Current
Technician/Mechanic
SUPERIOR LAUNDRY
02.2021 - 02.2022
Field Service Technician
Sapphire Office Solutions Inc.
07.2019 - 02.2020
Technician/Mechanic
CoolTech Mechanical
05.2018 - 07.2019
Technician
All Nations
02.2014 - 04.2018
Bachelor's in Computer Networking - Computer Networking And Telecommunications
Mirzo Ulugbek Vocational College of Informatics