Mikia Hill
Ft. Washington,MD
Summary
Compassionate Patient Access Representative well-versed in performing diverse administrative functions for patient care with high degree of diplomacy and problem-solving acumen. Positive and upbeat team player with good communication and time management abilities. Demonstrated extreme attention to detail with accuracy of medical records.
Overview
11
11
years of professional experience
Work History
Patient Service Representative
Schekind Eye Care
Alexandria, VA
10.2024 - Current
- Provided support with various tasks such as scheduling tests, ordering supplies.
- Verified insurance information, collected payments, and scheduled appointments.
- Ensured that all necessary documentation is completed prior to discharge of patient.
- Responded promptly to emails from patients regarding appointment changes or cancellations.
- Assisted with scheduling follow-up appointments according to provider availability.
- Performed administrative duties such as filing, faxing, photocopying.
- Answered incoming calls in a professional manner.
- Greeted patients upon arrival and directed them to the appropriate area.
- Assisted with the completion of medical forms and records.
- Adhered to HIPAA regulations when handling confidential patient information.
Front Desk Agent
MGM National Harbor
Oxon Hill, Maryland
04.2023 - 05.2024
- Scheduled reservations for groups and special events.
- Answered phones, responded to inquiries, and took messages.
- Processed payments accurately and efficiently.
- Inputted guest information into computer system accurately and securely.
- Provided excellent customer service while upholding company policies.
- Assisted with check-in and check-out procedures for guests.
Unit Clerk
Northside Hospital
Atlanta, Georgia
02.2018 - 03.2023
- Maintained accurate records of services provided during each visit or procedure.
- Verified insurance information, collected payments, and scheduled appointments.
- Provided support with various tasks such as scheduling tests, ordering supplies.
- Adhered to HIPAA regulations when handling confidential patient information.
- Answered incoming calls in a professional manner.
- Inputted patient demographic data into electronic health record system.
- Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
Unit Clerk
Piedmont Hospital
McDonough, GA
08.2014 - 01.2018
- Greeted patients and visitors in a courteous and professional manner.
- Processed patient admissions, registrations, transfers, and discharges according to established procedures.
- Verified insurance coverage for services provided by the facility.
- Collected co-pays and other payments from patients at time of service.
- Assisted with scheduling outpatient appointments.
- Responded to patient inquiries regarding billing or financial matters.
- Ensured accuracy of all data entered into computer system.
- Scanned documents into electronic medical records system.
Education
High School Diploma -
Friendly High School
Fort Washington, MD05-2014
Skills
- Data Collection
- Data Entry
- Appointment Scheduling
- Patient Intake
- Medical Billing
- Recording histories
- System updates
- Insurance Verification
- Medical terminology knowledge
Timeline
Patient Service Representative
Schekind Eye Care
10.2024 - Current
Front Desk Agent
MGM National Harbor
04.2023 - 05.2024
Unit Clerk
Northside Hospital
02.2018 - 03.2023
Unit Clerk
Piedmont Hospital
08.2014 - 01.2018
High School Diploma -
Friendly High School