Mikias Thompson
Myrtle Beach,SC
Summary
Hardworking and Reliable manager with 3 years of experience in the food industry. Dedicated to work with a team and understanding what the targets or goals are and knowing how to achieve them. Adaptable manager with a mindset of willing to change with the team and for th team.
Overview
4
4
years of professional experience
Work History
Manager
Chic-Fil-A
Conway, SC
11.2020 - Current
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Established processes to ensure efficient workflow throughout the organization.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Provided leadership during times of organizational change or crisis situations.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
Education
High School Diploma -
Conway Christian School
Conway, SC06-2022
Skills
- Workforce Management
- Performance Management
- Strategic Planning
- Staff Development
- Policy Implementation
- Staff Training and Development
- Team Leadership
- Verbal and written communication
- Staff Management
- Customer Relationship Management (CRM)
- Time Management
- Complex Problem-Solving
- Cross-Functional Teamwork
Accomplishments
- I have my servsafe certification
- I have received 2 team leader award
- 1 manager award
Affiliations
On my free time the following are the activities I do: going to the gym frequently, walk on the each, hangout with family and friends.
References
References available upon request.
Timeline
Manager
Chic-Fil-A
11.2020 - Current
High School Diploma -
Conway Christian School