MICHELLE MCNALLY
Dixon,IL
Summary
Ecommerce merchandising and product setup professional with a strong focus on accurate item and SKU management. Expertise in coordinating product launches and optimizing online presentation, ensuring an exceptional shopping experience. Collaborates effectively with cross-functional teams to streamline operations and resolve issues.
Overview
39
39
years of professional experience
Work History
Merchandising Project Manager - Ecommerce
Personal Creations (PlanetArt.com)
Dixon, IL
08.2019 - 07.2026
- Coordinated ecommerce product builds and website product launches, maintaining accurate product information and presentation for an optimal online shopping experience.
- Managed item setup, product setup, and SKU/PID lifecycle activities across Ecometry, WMS, and PLM systems, ensuring accurate product builds and ecommerce readiness.
- Validated product information, pricing, and seasonal presentation to ensure effective catalog management and ecommerce merchandising.
- Activated and archived product PIDs in PLM system to maintain accurate records. and maintained promotional PIDs within PLM, enhancing product accuracy for Cognos reporting.
- Partnered cross-functionally with merchandising, planning, production, site, and customer service teams to coordinate product setup, launches, and issue resolution.
- Investigated and resolved escalated website and product issues, coordinating corrective actions to improve user experience.
- Reviewed and proofed catalogs to guarantee correctness of product listings. prior to print and reviewed and approved seasonal spreadmaps for product and merchandising accuracy.
- Served as a resource for colleagues using PLM, WMS, and Ecometry, assisting with system questions and troubleshooting.
Merchandising Project Manager - Ecommerce
Personal Creations (FTD Companies)
Woodridge, IL
01.2015 - 07.2019
- Coordinated merchandising, planning, production, site, and customer service teams for efficient product setup and successful website launches.
- Managed item and product setup within Ecometry, WMS, and PLM, ensuring accurate inventory management and seamless ecommerce product launches.
- Maintained product and retail information for the ecommerce website, including catalog proofing and current and future pricing.
- Managed product PIDs throughout the product lifecycle, including activation, archiving, and promotional PID maintenance.
- Supported catalog management and ecommerce merchandising to maintain accurate product information and presentation across customer-facing channels.
- Created and maintained the Collections Document to provide streamlined access to product information.
- Investigated and resolved product and website issues identified through escalation channels.
- Proofed catalogs and approved seasonal spreadmaps, enhancing accuracy of marketing and product presentation.
Merchandising Project Manager
Personal Creations (Provide Commerce)
Woodridge, IL
07.2010 - 12.2014
- Coordinated product builds and website launches, ensuring accurate integration of products into ecommerce site for enhanced customer access.
- Partnered with merchandising and site teams to optimize product presentation, ecommerce merchandising, and the online customer experience.
- Managed item and product setup in Ecometry, WMS, and PLM systems, ensuring streamlined processes for product launches.
- Maintained product data accuracy across systems, facilitating seamless integration between product, inventory, and ecommerce platforms.
- Investigated and resolved website product issues to minimize disruptions to the customer shopping experience.
- Supported cross-functional product initiatives using Ecometry, WMS, PLM, and Microsoft Office.
E-Commerce Merchandising Manager
Personal Creations
Lemont, IL
10.2007 - 06.2010
- Managed end-to-end item setup, product setup, and ecommerce product builds using Ecometry, WMS, and PLM.
- Partnered closely with merchandising and site teams to determine optimal product setup and online presentation.
- Supported product launches and ecommerce merchandising to enhance customer shopping experience through accurate and accessible product information.
- Coordinated product builds to ensure successful launches of new products on ecommerce site.
- Troubleshot and resolved product-related website issues and discrepancies to maintain data integrity.
- Maintained product information across multiple systems to support accurate ecommerce operations.
Merchant / Buyer
TBR, LLC dba My Child's Room
Elmhurst, IL
08.1987 - 05.2006
- Managed product purchasing, inventory levels, purchase orders, and pricing for merchandise across eight retail locations, ensuring alignment with gross profit targets.
- Negotiated vendor pricing and terms and maintained accurate product pricing within company databases.
- Coordinated special orders and maintained vendor relationships, ensuring accurate and timely fulfillment of product needs.
- Partnered with vendors and store locations to resolve product, invoice, inventory, and customer issues.
- Contributed to the creation and proofing of store catalogs, promotional flyers, and product merchandising materials.
- Managed the Arlington Heights location for one year, overseeing expenses, employee records, payroll, customer service, and store operations.
- Improved the Arlington Heights store's performance from last among eight locations to one of the top three.
- Developed store layouts and product placement plans for incoming merchandise.
Education
Associate in Applied Sciences - Photography
College of DuPage
Glen Ellyn, IL01-1999
Skills
- Ecommerce merchandising
- Website Product Launches
- Product management
- Product Data Management
- Catalog management
- SKU/PID Management
- Item Setup
- Item configuration
- Product Lifecycle Management
- Pricing Management
- Ecommerce Operations
- Inventory Management
- Project Management Tools
- Microsoft Office
Timeline
Merchandising Project Manager - Ecommerce
Personal Creations (PlanetArt.com)
08.2019 - 07.2026
Merchandising Project Manager - Ecommerce
Personal Creations (FTD Companies)
01.2015 - 07.2019
Merchandising Project Manager
Personal Creations (Provide Commerce)
07.2010 - 12.2014
E-Commerce Merchandising Manager
Personal Creations
10.2007 - 06.2010
Merchant / Buyer
TBR, LLC dba My Child's Room
08.1987 - 05.2006
Associate in Applied Sciences - Photography
College of DuPage