Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mikyia Broady

Evington,VA

Summary

Proven leader with a track record of enhancing customer satisfaction and financial performance at Mr. Goodies. Skilled in team leadership and financial management, adept at resolving conflicts and driving team performance through effective communication and adaptability. Achievements include cross-training staff and managing resources for business growth, demonstrating exceptional organizational skills and a commitment to excellence.

Overview

7
7
years of professional experience
2
2
years of post-secondary education

Work History

Manager

Mr. Goodies
06.2017 - Current
  • Accomplished multiple tasks within established timeframes such as cleanliness, opening duties, operating machinery.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Managed cash effectively, ensuring optimal financial performance to secure resources for business growth.

Education

Centra Virginia Community College
Lynchburg
08.2018 - 05.2020

Skills

Team Leadership

Time Management

Customer Service

Positive Attitude

Adaptability and Flexibility

Attention to Detail

Multitasking

Organizational Skills

Complex Problem-Solving

Financial Management

Timeline

Centra Virginia Community College
08.2018 - 05.2020

Manager

Mr. Goodies
06.2017 - Current

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Mikyia Broady