Miladie Rodriguez
Phoenix,AZ
Summary
Customer Service Representative with over 3 years of experience in customer service relations. Delivered positive customer experiences through strong organizational skills, effective payment processing, and dependable multitasking capabilities. Committed to team success and continuous professional development while demonstrating flexibility, time management, and effective communication.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Licensed Real Estate Agent
Real Remax
Phoenix, AZ
08.2026 - Current
- Negotiated contracts and agreements, ensuring favorable terms for clients.
- Conducted market analysis to set competitive pricing strategies for listings.
- Hosted open houses and private showings to showcase properties effectively, ultimately securing offers from interested parties.
- Built lasting relationships with fellow agents, brokers, attorneys, inspectors, and other industry professionals to create an extensive professional network that benefited clients.
- Compared recently sold area properties to determine competitive market prices.
- Generated new leads through networking events, referrals, and social media marketing efforts.
- Increased client satisfaction by providing exceptional customer service and maintaining strong communication throughout the buying or selling process.
- Facilitated property showings, showcasing features and benefits to potential buyers.
Licensed Insurance Producer
Freeway Insurance
Phoenix, AZ
02.2025 - 08.2025
- Advised customers on coverage options and recommended appropriate policies aligned with customer needs.
- Explaining coverage options and recommending appropriate policies based on customer needs.
- Verified customer information accuracy and entered data precisely into internal systems for consistent internal recordkeeping.
- Handling billing inquiries, policy changes, and document requests.
- Following up with leads and maintaining customer relationships to encourage renewals and referrals.
- Followed up with leads and maintained customer relationships to drive renewals and generate referrals.
- Ensuring compliance with state regulations and company procedures.
- Maintaining detailed records of interactions and transactions.
- Handled inbound and outbound call volume to support customer inquiries regarding policy changes, billing questions, and coverage options.
- Developed customized insurance solutions to meet client needs and enhance policyholder satisfaction.
- Conducted thorough risk assessments to ensure comprehensive coverage for diverse client portfolios.
Underwriting Assistant
State Farm
Tempe, ARIZONA
10.2023 - 04.2024
- Supported new business processing, renewals, endorsements, cancellations, and reinstatements to ensure smooth operations.
- Verified policyholder financial information in order to accurately calculate premiums.
- Responded promptly to inquiries from internal departments regarding underwriting matters.
- Maintained up-to-date knowledge of insurance regulations, best practices and industry trends.
- Collaborated with other departments such as Claims or Accounting when necessary.
- Collaborated with Claims and Accounting departments to resolve issues.
- Fostered positive working relationships with staff and management to enhance team collaboration.
Administrative Assistant
JPL Landscape LLC
Phoenix, AZ
02.2020 - 09.2022
- Sorted and distributed office mail and recorded incoming shipments to ensure accurate corporate records.
- Answered multi-line phone system, routing calls and delivering messages to enhance communication flow.
- Executed a record filing system to improve document organization and maintain a clean environment for office.
Customer Service Representative
United Blood Service
03.2015 - 01.2016
- Follow up with donor experience by providing excellent customer service while inspiring donors to realize their life-transforming potential as well as encouraging donor to return for future donations.
- Resolved customer inquiries efficiently, enhancing satisfaction and loyalty.
- Educated donors on blood donation processes, ensuring compliance with safety standards.
- Coordinated donor scheduling, optimizing appointment flow and reducing wait times.
Cashier/Customer Service Representative
Goodwill
06.2014 - 03.2015
- Delivered fair, friendly, and courteous customer service, enhancing overall customer experience. Resolved customer issues and answered questions; Balanced and reconciled the cash drawer daily; assisted the front end manager and took on other roles as needed.
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balance throughout shifts.
- Assisted customers with inquiries, providing exceptional service and support.
Daycare Teacher
ABC Preschool
12.2012 - 06.2014
- Identified and addressed individual care needs of each child; handled daily administrative tasks efficiently to minimize time away from children while updating attendance, food served, and behavioral hourly logs; consulted with families to discuss activities and behaviors of each child.
- Developed and implemented engaging lesson plans tailored to diverse learning styles.
- Fostered a safe and nurturing environment, promoting emotional and social development among children.
- Collaborated with parents to discuss children's progress and address individual needs effectively.
Education
High school diploma -
Chandler High School
Chandler, AZ01-2012
Skills
- Real estate marketing
- Social media promotion
- Customer Service
- Cash handling
- Client relationship management
- Creative problem solving
- Staff education and training
- Retail store support
- Market analysis
- Real estate networking
- Digital marketing strategies
Certification
- State Of Arizona Department Of Real Estate license , Department Of Real Estate - Start Date of course 03/31/2026 - Completion Date 07/27/2026
- Personal Lines Insurance Producer First Active Date 03/20/2025 - License Expiration 05/31/2028 - Lines Of Authority - Personal Lines
- CPR/AED/First Aid Adult/Child/Infant Certification Card - Class Completion - 08/18/2025 Expiration Date 08/2027 Certification # 8827
Timeline
Licensed Real Estate Agent
Real Remax
08.2026 - Current
Licensed Insurance Producer
Freeway Insurance
02.2025 - 08.2025
Underwriting Assistant
State Farm
10.2023 - 04.2024
Administrative Assistant
JPL Landscape LLC
02.2020 - 09.2022
Customer Service Representative
United Blood Service
03.2015 - 01.2016
Cashier/Customer Service Representative
Goodwill
06.2014 - 03.2015
Daycare Teacher
ABC Preschool
12.2012 - 06.2014
High school diploma -
Chandler High School
Certificates
- Insurance producer license personal lines
Personal Lines Insurance Producer License
I'm a licensed real estate agent Also have a license in auto and home insurance, I'm also CPR certified. I'm always willing to learn, Take on new challenges, and grow my skills. I'm dependable, motivated also a team player. Employment gabs reflect time spent as a stay at home mother while raising my children. Now that my children are all in school. Im ready to focus on building my career and contributing my skills to a team,