Summary
Overview
Work History
Education
Skills
Timeline
Generic

Milagros Pulido

North Las Vegas

Summary

Attentive Receptionist/Legal Assistant with excellent work ethic and positive demeanor. Organized and dedicated with 4 years plus of hands-on experience in administrative and similar roles. I am also bilingual in English and in Spanish. Focused on providing professional service and support to every office visitor. Diligent with customer service, multitasking, and time management abilities. Positive nature with excellent people skills. Ambitious, career-focused job seeker, anxious to obtain a position to help launch my law school journey while achieving company goals.

Overview

4
4
years of professional experience

Work History

Receptionist

Abby Connect
07.2020 - 01.2024
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
  • Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
  • Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
  • Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
  • Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.

Receptionist Manager

Abbyconnect
04.2022 - 02.2023
  • Compiled reports on reception activities such as call volumes and visitor traffic.
  • Assisted with onboarding new employees by providing orientation materials and answering questions about policies and procedures.
  • Responded to customer complaints in a timely manner while ensuring their satisfaction with resolution of issues.
  • Created weekly newsletters to inform staff of upcoming events or changes in policy.
  • Provided administrative support to executive team members when necessary.
  • Developed processes to improve efficiency in the reception area such as automated check-in procedures.
  • Performed data entry tasks related to customer information into computer databases for record keeping purposes.
  • Collaborated with other departments regarding special projects or events that required reception assistance.
  • Maintained a clean, welcoming, and professional reception area for client comfort and positive first impressions.
  • Worked with management team to improve workflows and eliminate unnecessary tasks.
  • Enhanced customer satisfaction by efficiently managing reception area and addressing client concerns promptly.
  • Created and implemented administrative processes and procedures to prioritize job tasks and establish personnel responsibilities.

Receptionist

Decastroverde Law Group
01.2024 - 08.2024
  • Confirmed appointments, communicated with clients, and updated client records.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Responded to inquiries from callers seeking information.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Strengthened vendor relationships through regular communication and timely coordination of services.

Legal Assistant Intern

Law Offices of David E. Walters
02.2023 - 08.2023
  • Strengthened case management through meticulous organization of electronic files using document management software.
  • Sorted legal documents, filing and case materials in clear, orderly systems.
  • Organized legal filing system to maximize efficiency.
  • Performed legal and general research, drafting memoranda, and correspondence.
  • Reviewed legal information and proofed documentation for errors.
  • Interviewed and communicated with clients via phone or email.
  • Communicated pertinent information to clients via phone, email, and mail.
  • Contacted clients to schedule appointments and discuss progress of cases.
  • Interviewed clients to obtain information relevant to cases.

Legal Assistant

Benson Lee & Associates
08.2024 - Current
  • Handled office scheduling and made notes for deadlines, motions, and other important dates.
  • Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
  • Delivered exceptional service to clients by assisting them with routine needs like obtaining copies of pertinent records or directing them to appropriate resources when needed.
  • Drafted legal documents, including pleadings and motions, to support attorneys in various cases.
  • Managed correspondence with clients, courts, and opposing counsel, maintaining professionalism and confidentiality.
  • Assisted in negotiation and drafting of settlement agreements, facilitating amicable resolutions in numerous cases.
  • Streamlined communication between legal team members, fostering collaborative work environment.
  • Contacted clients to schedule appointments and discuss progress of cases.

Education

Some College (No Degree) - Legal Studies

North West Career College

High School Diploma -

Sunrise Mountain Highschool
06-2020

Bachelor of Science - Criminal Justice

University of Nevada, Las Vegas
Las Vegas, NV
09-2027

Skills

  • Office Management
  • Administrative Support
  • Strategic Planning
  • Professional and Polished Presentation
  • Innovation and Creativity
  • Social Perceptiveness
  • Notary public
  • Exceptional telephone etiquette
  • Daily docket reports
  • Bilingual in English and Spanish
  • Conflict resolution

Timeline

Legal Assistant

Benson Lee & Associates
08.2024 - Current

Receptionist

Decastroverde Law Group
01.2024 - 08.2024

Legal Assistant Intern

Law Offices of David E. Walters
02.2023 - 08.2023

Receptionist Manager

Abbyconnect
04.2022 - 02.2023

Receptionist

Abby Connect
07.2020 - 01.2024

High School Diploma -

Sunrise Mountain Highschool

Some College (No Degree) - Legal Studies

North West Career College

Bachelor of Science - Criminal Justice

University of Nevada, Las Vegas

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Milagros Pulido