Hi, I’m
Milagros Amelia Hernandez Morales
Dodge City,KS
Summary
Driven Manager with a proven track record at Five Guys, enhancing customer satisfaction and team performance through effective problem resolution and strategic planning. Skilled in CRM and team leadership, I excel in building high-performing teams and improving business outcomes through keen attention to detail and adaptability.
Overview
1
year of professional experience
1
Certification
Work History
Five Guys
Manager
02.2023 - 06.2024
Job overview
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Education
University of HavanaLa Habana, Cuba
University from Degree in Food Clements
07.2018
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Strategic Planning
- Project Management
- Cross-Functional Teamwork
- Customer Relationship Management (CRM)
- Sales Techniques
- Key Performance Indicators
- Teamwork and Collaboration
- Customer Service
- Decision-Making
- Computer Skills
- Effective Communication
- Problem Resolution
- Positive Attitude
- Adaptability and Flexibility
- Attention to Detail
- Multitasking
- Problem-Solving
- Multitasking Abilities
- Excellent Communication
- Organizational Skills
- Team Development
- Work Planning and Prioritization
- Customer Relationship Management
- Training and Development
Certification
I graduated with a Bachelor's degree in Food Sciences from the University of Havana, Cuba.
Timeline
Manager
Five Guys
02.2023 - 06.2024
University of Havana
University from Degree in Food Clements