Milani Abu
Laurel,MD
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
3
3
years of professional experience
Work History
Cashier
Ross Dress For Less
11.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Stocked, tagged and displayed merchandise as required.
Hostess
Greene Turtle
04.2022 - Current
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Sales Associate
Five Below
11.2021 - 02.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Built relationships with customers to encourage repeat business.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
Associate of Science - Health Sciences
Howard Community College
Columbia, MD05.2026
High School Diploma -
Laurel High School
Laurel, MD05.2024
Skills
- Customer Service
- Work Ethic and Integrity
- Customer Assistance
- Time Management
- Telephone skills
- Organization skills
Timeline
Cashier
Ross Dress For Less
11.2023 - Current
Hostess
Greene Turtle
04.2022 - Current
Sales Associate
Five Below
11.2021 - 02.2022
Associate of Science - Health Sciences
Howard Community College
High School Diploma -
Laurel High School