Milani Velazquez
Cleveland
Summary
Highly motivated and goal-oriented professional with a proven background in sales and customer service. Recognized for strong communication skills, adaptability, and the ability to build lasting client relationships. Thrives in high-energy environments, consistently exceeding expectations through initiative, professionalism, and problem-solving. Eager to leverage sales expertise and a strong work ethic to build a successful career in real estate.
Overview
7
7
years of professional experience
2020
2020
years of post-secondary education
Work History
Server
Brewdog
Cleveland
05.2025 - 12.2025
- Delivered high-level customer service in a fast-paced environment by managing multiple tables while maintaining professionalism and attention to detail.
- Built rapport with guests by providing personalized recommendations and ensuring a positive dining experience.
- Demonstrated strong multitasking and time-management skills to ensure prompt service and guest satisfaction.
- Accurately processed orders and payments using POS systems, managing billing adjustments as needed.
- Collaborated effectively with team members during high-volume shifts to maintain efficient workflow.
- Resolved customer concerns quickly and professionally to encourage repeat business.
AT&T - Sales Associate
Prime Communications AT&T
Cleveland
08.2022 - 05.2025
- Delivered exceptional customer service by handling account inquiries, billing concerns, and service issues with a strong focus on first-call resolution.
- Identified customer needs and recommended tailored product and service solutions to increase retention and satisfaction.
- Consistently met and exceeded individual sales targets in a competitive retail environment.
- Built and maintained strong client relationships to drive repeat business and long-term loyalty.
- Managed cash transactions accurately while adhering to company financial policies.
- Processed returns, exchanges, and refunds in accordance with company guidelines.
- Maintained organized and visually appealing sales floor displays to enhance customer engagement.
Customer Service Representative
Lowes
Brooklyn
04.2019 - 08.2022
- Assisted customers with product selection and project guidance, offering tailored recommendations based on individual needs.
- Resolved complaints and service escalations professionally to ensure positive outcomes and customer retention.
- Built strong relationships with customers by providing knowledgeable and solution-oriented service.
- Trained and mentored new team members on customer service standards and company procedures.
- Contributed to improving customer service processes to enhance overall team performance.
- Maintained a welcoming and organized environment to support a positive customer experience.
Education
Brooklyn Highschool
Brooklyn , OHSkills
- Client Relationship Management
- Sales & Upselling
- Negotiation & Communication
- Customer Retention Strategies
- Conflict Resolution
- Time Management & Multitasking
- Team Collaboration
- POS & Cash Handling Systems
Timeline
Server
Brewdog
05.2025 - 12.2025
AT&T - Sales Associate
Prime Communications AT&T
08.2022 - 05.2025
Customer Service Representative
Lowes
04.2019 - 08.2022
Brooklyn Highschool