Mildred Carrell
Lockesburg,AR
Summary
Results-driven insurance specialist with proven expertise in claims processing, policy analysis, and regulatory compliance. Committed to enhancing operational efficiency and client satisfaction through effective documentation and account management.
Overview
21
21
years of professional experience
Work History
Insurance Specialist
McCurtain Memorial Hospital
Idabel, OK
01.2018 - 07.2026
- Managed insurance claims processing to ensure timely reimbursement for medical services.
- Collaborated with healthcare providers to verify patient insurance eligibility and benefits.
- Analyzed claims data to identify trends and discrepancies, improving accuracy in submissions.
- Trained new staff on insurance protocols and system navigation, enhancing team efficiency.
- Maintained high standards of customer service by building relationships with clients.
- Tracked pending authorizations to resolve discrepancies and avoid revenue loss.
- Followed up on denials, late payments, extensions and other special circumstances.
- Developed standard operating procedures for claims processing, streamlining workflow and reducing errors.
- Coordinated with external payers to resolve claim denials, achieving a higher approval rate.
- Led initiatives to enhance patient education regarding insurance options and coverage details.
- Evaluated existing processes for continual improvement, leading to increased operational effectiveness in claims management.
- Enhanced customer satisfaction by addressing insurance-related inquiries and resolving issues promptly.
- Processed eligibility and benefits verification and authorization requests.
- Resolved discrepancies in insurance payments by collaborating with carriers.
Cashier Team Lead
McCurtain Memorial Hospital
Idabel, OK
01.2018 - 07.2026
- Supervised cash handling procedures to ensure compliance and accuracy.
- Trained and mentored new staff on operational processes and customer service standards.
- Implemented efficiency improvements in transaction processing, reducing wait times for patients.
- Managed team schedules to optimize coverage during peak hours and improve service delivery.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
Cashier Team Lead
Epic Medical Center
Eufaula, OK
05.2005 - 01.2018
- Coordinated with departments to resolve billing inquiries and enhance patient satisfaction.
- Developed training materials for cash management procedures to support continuous staff education.
- Monitored inventory levels of supplies, ensuring adequate stock for daily operations without excess waste.
- Conducted performance evaluations for team members, providing feedback to foster professional growth.
Office Manager
Epic Medical Center
Eufaula, OK
05.2005 - 01.2018
- Streamlined office operations, enhancing workflow efficiency across departments.
- Oversaw scheduling and coordination of patient appointments, improving service delivery.
- Managed inventory and procurement processes for medical supplies, ensuring availability.
- Implemented staff training programs, fostering professional development and compliance.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Maintained a high level of industry expertise through continuous professional development courses and certifications in the field of insurance specialty.
- Communicated effectively with members of operations, finance, and clinical departments.
Education
High School Diploma -
Midland High School
Midland, TX05-1962
Skills
- Documentation skills
- Policy analysis
- Regulatory compliance
- Account management
- Financial planning
- Insurance law
Timeline
Insurance Specialist
McCurtain Memorial Hospital
01.2018 - 07.2026
Cashier Team Lead
McCurtain Memorial Hospital
01.2018 - 07.2026
Cashier Team Lead
Epic Medical Center
05.2005 - 01.2018
Office Manager
Epic Medical Center
05.2005 - 01.2018
High School Diploma -
Midland High School