Desired Job Title
Advanced Medical Support AssistantFront Desk ReceptionistWork Type
Full TimeLocation Preference
On-SiteRemoteLocation: Prospect, OR, US
Open to relocation: Yes
Open To Work
MILDRED SCHULTZ
Prospect,OR
Work Preference
Summary
Dedicated and reliable Advanced Medical Support Assistant recognized for strong patient communication and customer service skills. Proven track record in managing high call volumes and facilitating effective interactions between patients and healthcare teams.
Overview
12
12
years of professional experience
Work History
Advanced Medical Support Assistant
Department of Veterans Affairs
White City, OR
01.2022 - Current
- Coordinated patient appointments and staff schedules to optimize clinic workflow.
- Managed medical records using Electronic Health Record systems ensuring accuracy and compliance.
- Assisted in processing patient referrals, improving communication with external providers.
- Provided administrative support for clinical staff, enhancing overall patient care efficiency.
- Facilitated effective communication between patients and healthcare teams to address concerns promptly.
- Managed high call volume, addressing patient inquiries and concerns with professionalism and empathy.
- Used Cerner to maintain and record patient data and generate reports.
Front Desk Receptionist
Prospect Historic Hotel
Prospect, OR
06.2014 - 08.2025
- Managed front desk operations, ensuring smooth guest check-in and check-out processes.
- Provided exceptional customer service, addressing guest inquiries and resolving issues promptly.
- Coordinated room bookings and reservations using hotel management software.
- Maintained accurate records of guests and daily transactions to ensure data integrity.
- Trained new staff on front desk procedures and customer service standards.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Resolved customer problems and complaints.
- Operated multi-line telephone system to answer and direct high volume of calls.
Education
High School Diploma -
South Kitsap High School
Port Orchard, WA06-1992
Skills
- Conflict resolution techniques
- Patient communication
- Organizational growth
- Medical billing experience
- HIPAA compliance
- Appointment scheduling expertise
- Professionalism and ethics
- Patient care coordination
- Electronic health records management
- Customer service
- Reliable team player
Timeline
Advanced Medical Support Assistant
Department of Veterans Affairs
01.2022 - Current
Front Desk Receptionist
Prospect Historic Hotel
06.2014 - 08.2025
High School Diploma -
South Kitsap High School