Open To Work
MILEISY GARCIA
English Teacher
Hialeah,FL
Summary
Dynamic educator with extensive educational and professional experience, poised to leverage expertise in an English teaching role. Committed to delivering engaging and structured learning experiences that facilitate seamless student transitions. Conducts with a collaborative approach and adaptability to ensure responsiveness to diverse classroom needs. Recognized for exceptional communication skills and effective classroom management, ultimately fostering an environment conducive to learning and growth.
Overview
15
15
years of professional experience
2
2
Certifications
Work History
Substitute Teacher
Kelly Education
Miami, FL
02.2026 - Current
- Delivered engaging lessons in various subjects to diverse student populations.
- Adapted instructional materials to meet individual learning needs and preferences.
- Established positive classroom management techniques to promote a conducive learning environment.
- Collaborated with teachers to align lesson plans with curriculum standards and learning objectives.
Service Delivery Manager
John Paul
Miami, FL
07.2019 - 06.2023
- Implemented daily process improvements, resulting in increased operational efficiency across multiple teams.
- Led service delivery initiatives, optimizing workflows and enhancing client satisfaction.
- Oversaw resource allocation, ensuring optimal utilization of personnel and tools to meet project demands.
- Analyzed performance metrics, identifying trends and opportunities for strategic enhancements in service delivery, ensuring >95% accuracy in service level agreements.
Member Services Specialist
Sykes Enterprises
Miami, FL
05.2015 - 06.2019
- Maintained accurate records of customer interactions and transactions in the database system.
- Obtained and examined relevant information to assess the validity of complaints and determine possible causes.
- Demonstrated proficiency in providing excellent customer service, resolving customer inquiries and complaints (estimated 50-100/day), and maintaining a professional demeanor.
- Analyzed customer feedback to identify trends and recommend service enhancements
Waitstaff Member
Denny's & IHOP Restaurants
Miami, FL
03.2012 - 06.2015
- Oversaw daily operations during shifts, ensuring compliance with health and safety regulations.
- Mentored junior staff, fostering teamwork and enhancing service quality across dining area.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Team Associate
Toys R Us
Hialeah, FL
10.2010 - 02.2012
- Adapted quickly to changing priorities and demonstrated flexibility in responding to customer needs.
- Assisted in project coordination, ensuring adherence to timelines and budget constraints.
- Collaborated with team to streamline daily operations and enhance workflow efficiency.
- Provided support to team members to ensure all goals were met in a timely manner.
Education
Bachelor of Arts - English
Florida International University
Miami, FL12-2025
ASSOCIATE IN ARTS (A.A.) - ENGLISH LITERATURE AND EDUCATION
MIAMI DADE COLLEGE
Miami06-2023
Skills
- Classroom management
- Organizational growth
- Verbal and written communication
- Schedule Coordination
- Resource Management
- Performance Monitoring
- Classroom safety
- Student engagement
- Bilingual
- Software literacy; experienced in Microsoft Office and operational systems
Certification
- Certified Substitute Teacher for Miami-Dade County Public Schools
- Travel Counsellor (TICO) Certificate Number: T1436402
Accomplishments
November 1st, 2024 - The National Society of Leadership and Success
Selected by campus administration to participate among top students in a leadership program including:
- Leadership Training Day: Trained in leadership and success skills via an introspective and interactive training session.
- Speaker Events: Participated in seminars led by celebrities and best-selling authors on topics such as leadership, time management, and goal setting.
- Success Networking Teams: Participated in peer-based leadership development teams
Experience in setting and achieving goals, receiving coaching, coaching others, and holding others accountable to commitments.
August 2nd, 2021: Second promotion within the John Paul company, circa 2019 employment.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Substitute Teacher
Kelly Education
02.2026 - Current
Service Delivery Manager
John Paul
07.2019 - 06.2023
Member Services Specialist
Sykes Enterprises
05.2015 - 06.2019
Waitstaff Member
Denny's & IHOP Restaurants
03.2012 - 06.2015
Team Associate
Toys R Us
10.2010 - 02.2012
ASSOCIATE IN ARTS (A.A.) - ENGLISH LITERATURE AND EDUCATION
MIAMI DADE COLLEGE
Bachelor of Arts - English
Florida International University