Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Milena Oberle

Sparta,NJ

Summary

Dynamic hospitality professional with a strong work ethic and exceptional customer service skills honed at Alpine Creamery. Proven ability to enhance guest experiences through attentive service and effective cash handling. Adept at collaborating with teams to maintain cleanliness standards and ensure smooth operations, consistently prioritizing customer satisfaction and engagement.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Server

Alpine Creamery
06.2021 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
  • Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
  • Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
  • Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
  • Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
  • Trained new staff on menu knowledge and service protocols, raising team's overall performance.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Landscape Groundskeeper

Ground Groomers Landscaping
05.2020 - Current
  • Operated various landscaping equipment safely and efficiently, including mowers, trimmers, edgers, blowers, and chainsaws.
  • Enhanced landscape aesthetics by regularly mowing lawns, trimming bushes, and planting flowers.
  • Contributed to a clean environment by disposing of waste materials responsibly through recycling or composting methods when applicable.
  • Completed seasonal tasks such as mulching flower beds or leaf removal ensuring landscapes looked well-kept yearround.
  • Cut trees and shrubs to shape and maintain landscape.
  • Removed debris and waste from outdoor areas.
  • Inspected gardens for pests, weeds and diseases.
  • Utilized power tools and landscaping machines to maintain outdoor areas.
  • Trimmed greenery, shrubs, and hedges to maintain uniform appearance.

Snow Removal

Ground Groomers Landscaping
11.2019 - Current
  • Maintained clear walkways during winter months through snow removal and ice treatment efforts.
  • Oversaw snow removal efforts during winter months ensuring client properties were promptly cleared and safe for pedestrian access.
  • Completed prompt snow removal process during and after weather events.
  • Performed seasonal tasks such as snow removal or landscaping duties, ensuring safe outdoor environments for occupants.
  • Assisted in snow removal tasks during winter months, contributing to safe driving conditions for local residents.
  • Ensured safety during snow removal operations by using appropriate equipment and adhering to established protocols.
  • Assisted with snow removal and salting during winter months, ensuring safe and accessible conditions for customers.
  • Performed seasonal tasks such as leaf removal in fall or snow removal during winter periods for unobstructed pathways.
  • Managed seasonal tasks like leaf cleanup during fall or snow removal during winter months diligently.
  • Performed snow removal during winter months, ensuring safe access for visitors and employees alike.
  • Provided support during inclement weather events by assisting in snow removal efforts or de-icing procedures as needed.
  • Assisted with seasonal preparations including snow removal during winter months.
  • Provided outstanding customer service to residents by addressing requests for additional assistance or information regarding snow removal operations.
  • Kept outdoor areas clean and presentable through consistent trash removal, landscaping upkeep, and snow removal during winter months.

Education

No Degree - Nursing

King's College
Wilkes-Barre, PA
05-2028

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Hospitality service expertise
  • Customer service
  • Cleanliness standards
  • Team collaboration

Certification

CPR and AED certification for babies, children, and adults.

Timeline

Server

Alpine Creamery
06.2021 - Current

Landscape Groundskeeper

Ground Groomers Landscaping
05.2020 - Current

Snow Removal

Ground Groomers Landscaping
11.2019 - Current

No Degree - Nursing

King's College

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Milena Oberle