Milena Raines
Ellerbe,NC
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Asset Protection Investigator
Walmart
Monroe, NC
03.2022 - Current
- Conduct investigations into internal and external theft, employee misconduct, and other policy violations.
- Investigated shoplifting incidents, apprehended suspects, and recovered stolen merchandise.
- Conducted confidential interviews with witnesses and suspects regarding asset protection matters.
- Prepared detailed reports on all investigations that included evidence gathered and recommendations for corrective action.
- Monitored store surveillance cameras to detect suspicious activity or criminal behavior.
- Performed undercover operations in order to apprehend shoplifters or persons involved in fraudulent activities.
- Provided guidance on appropriate responses when dealing with confrontational situations involving customers or personnel.
- Investigated cases of credit card fraud or misuse.
- Identified and resolved multiple crime cases in partnership with local law enforcement agencies.
Cashier
Petro'S Chili & Chips
Southern Pines, NC
07.2020 - 08.2020
- Greeted customers and answered any questions they had about the store's products and services.
- Assisted in training new servers.
- Ensured that each guest was served courteously, quickly, and efficiently.
Internship Student
Hamlet Police Department
Hamlet, NC
01.2020 - 03.2020
- Observed routine patrol operations with officers in order to gain experience and understanding of police procedures.
- Participated in training exercises designed to reinforce knowledge of law enforcement techniques.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
Education
Bachelor of Science - Criminal Justice
Wingate University
Wingate, NC05.2024
High School Diploma -
Richmond Senior High School
Rockingham, NC06.2020
Skills
- Surveillance
- CCTV Systems
- Risk Management
- Policy Enforcement
- Critical Thinking
- Crisis Management
- Conflict Resolution
- Communications Leadership
- Workplace Safety
- Continuous Development
- Training and Mentoring
References
References available upon request.
Timeline
Asset Protection Investigator
Walmart
03.2022 - Current
Cashier
Petro'S Chili & Chips
07.2020 - 08.2020
Internship Student
Hamlet Police Department
01.2020 - 03.2020
Bachelor of Science - Criminal Justice
Wingate University
High School Diploma -
Richmond Senior High School