MILES DRISCOLL
Covina,CA
Summary
Driven by a strong work ethic and exceptional leadership skills, I significantly enhanced team performance and customer satisfaction at Lowe's Home Improvement. Specializing in staff management and problem-solving, I streamlined inventory processes and fostered a culture of safety and efficiency, achieving notable improvements in operational effectiveness.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Department Manager
Lowe's Home Improvement
San Dimas, CA
05.2016 - Current
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
Courtesy Clerk
Food 4 Less Supermarket
West Covina, CA
01.2003 - 08.2006
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Helped maintain a positive store image by keeping entranceways clean, clear, and welcoming for customers.
- Enhanced customer satisfaction by providing efficient bagging and carryout services.
- Assisted customers with large purchases by carrying items to vehicles.
- Improved customer experience by offering assistance with locating products throughout the store when needed.
- Returned unwanted items to correct store locations and restocked shelves.
- Collected more than Number shopping carts from parking lot daily and cleaned and dried soiled and wet carts.
Freight Team Associate
Home Depot
West Covina, CA
05.2007 - 08.2011
- Lifted and moved items weighing Number pounds multiple times per shift.
- Maintained high safety standards within the facility by enforcing proper lifting techniques, equipment usage, and hazard prevention measures.
- Offered friendly, prompt customer service by answering questions, resolving issues quickly, and checking system for inventory.
- Broke down, re-packaged and shrink-wrapped pallets for efficient storage and transportation.
- Loaded and unloaded trucks.
- Led by example, demonstrating strong work ethic and commitment to excellence in all tasks undertaken, inspiring team members to strive for their personal best while contributing positively towards the overall success of the organization.
- Used pallets, straps and load bars to secure freight for transport.
- Streamlined inbound freight procedures for faster unloading, sorting, and storage of shipments.
- Kept Type work areas neat and tidy by removing paper, trash and debris and sweeping floors.
- Complied with company and legal requirements to maintain safe working environment.
- Enhanced team performance by providing ongoing training, support, and feedback to associates.
- Collaborated with other departments to ensure seamless integration of freight operations within the company''s overall supply chain process.
- Operated pallet jacks and forklifts to move freight and load trucks.
- Improved warehouse efficiency by organizing and managing the freight team''s daily tasks.
- Conducted regular inspections all equipment/tools used staff members ensuring maintained optimal working condition preventing potential accidents injuries.
- Operated pallet jacks and forklifts to unload freight containers of varying weight and size.
Education
Associates - Business Management
Mt. San Antonio College
Walnut, CABachelor's Degree - Anthropology
Cal Polytechnic Pomona
Pomona, CA06.2018
Skills
- Customer Service
- Staff Management
- Team Supervision
- Problem-Solving
- Training and mentoring
- Customer Engagement
- Safety and Security
- Flexible Schedule
- Retail Management
- Sales expertise
- Training and Development
- Conflict de-escalation
- Motivational Leadership
- Product restocking
- Employee Management
- Strategies and goals
- Innovation Skills
- Team Leadership
- Decision-Making
- Computer Skills
- Good Judgment
- Machinery Operation
- Strong Work Ethic
- Equipment Operation
Accomplishments
- Documented and resolved customer service issues which led to Positive feedback.
- Supervised team of 4-5 staff members.
- Won many Red Star awards in my 8 years of working here.
Certification
- Reach Truck License - Job Start- Current
- Order picker License - Job start- Current
Timeline
Department Manager
Lowe's Home Improvement
05.2016 - Current
Freight Team Associate
Home Depot
05.2007 - 08.2011
Courtesy Clerk
Food 4 Less Supermarket
01.2003 - 08.2006
Associates - Business Management
Mt. San Antonio College
Bachelor's Degree - Anthropology
Cal Polytechnic Pomona