WHMCS (Proficient)
Hi, I’m
Miles Valdez
Computer Science Major
Santa Monica, CA,USA
There’s no shortage of remarkable ideas, what’s missing is the will to execute them.
Seth Godin
Summary
Over 3 years of successful experience in computer support. Recognized consistently for performance excellence and contributions to success in computer industry. Strengths in technical support and documentation writing backed by training in Computer Science.
Overview
8
years of professional experience
4
years of post-secondary education
Work History
Hangar 18 Indoor Climbing GymsHawthorne, CA
Belay Staff
08.2022 - Current
Job overview
- Resolved conflicts that arose between climbers by listening to complaints and finding appropriate solutions.
- Worked flexible hours across night, weekend and holiday shifts.
- Participated in team-building activities to enhance working relationships.
- Educated students on rock climbing by applying variety of instructional techniques within hands-on curriculum.
- Optimized instruction based on student feedback and assessments of courses.
- Carried out day-to-day duties accurately and efficiently.
ShockbyteRemote
Support Operator
02.2021 - 09.2022
Job overview
- Maintained servers and systems to keep networks fully operational during peak periods.
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
- Increased sales by educating prospects on benefits of products and services in comparison to competitors.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Created information architecture to format content and method of distribution.
StarbucksSanta Monica, CA
Barista
01.2022 - 08.2022
Job overview
- Recommended products based on solid understanding of individual customer needs and preferences.
- Maintained supply levels in counter and customer areas to meet typical demands.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Learned every menu preparation and numerous off-label drinks to meet all customer needs.
CostcoCulver City, CA
Seasonal Member Service
11.2021 - 01.2022
Job overview
- Answered questions about store policies and addressed customer concerns.
- Restocked and organized merchandise in front lanes.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Reviewed weekly sales ads and monitored price changes.
- Greeted over 500 members per day.
- Worked flexible schedule and extra shifts to meet business needs.
First Robotics TeamEl Segundo, CA
Student
08.2017 - 07.2021
Job overview
- FIRST Champ Winners 2019
- Team Leader for the controls department (hardware and software)
- Reviewed or approved designs, calculations or cost estimates.
- Successfully integrated Microsoft Azure and Amazon AWS into the team's daily life.
- Used coordination and planning skills to achieve results according to schedule.
- Processed or interpreted signals or sensor data.
- Tested features, documenting findings, modeled trends and submitted reports.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
California Water Service CompanyLos Angeles, CA
Research Assistant
08.2019 - 03.2020
Job overview
- Planned, modified and executed research techniques, procedures and tests.
- Gathered, arranged and corrected research data to create representative graphs and charts highlighting results for presentations.
- Attended seminars and symposiums to improve overall knowledge and understanding.
- Helped team meet regulatory requirements by coordinating documentation and filings.
- Developed fact sheets, graphs and tables to analyze and summarize survey data.
StreamElementsRemote
Volunteer
03.2019 - 02.2020
Job overview
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Provided support for networking protocols and characteristics.
Education
Da Vinci ScienceHawthorne, CA
High School Diploma
08.2017 - 06.2021
University Overview
- Member of FIRST Robotics Team 4201 | The Vitruvian Bots
Santa Monica CollegeSanta Monica, CA
Bachelor of Computer Science
03.2022 - Current
Skills
Customer Service Expert
Technical Issues Analysis
Computer Skills
Application Support
Team Building
Mac / Windows / Linux Systems
Desktop Support
Timeline
Belay Staff
Hangar 18 Indoor Climbing Gyms
08.2022 - Current
Santa Monica College
Bachelor of Computer Science
03.2022 - Current
Barista
Starbucks
01.2022 - 08.2022
Seasonal Member Service
Costco
11.2021 - 01.2022
Support Operator
Shockbyte
02.2021 - 09.2022
Research Assistant
California Water Service Company
08.2019 - 03.2020
Volunteer
StreamElements
03.2019 - 02.2020
Student
First Robotics Team
08.2017 - 07.2021
Da Vinci Science
High School Diploma
08.2017 - 06.2021
Accomplishments
- Won FIRST Championships in 2019.
- Recognized by the county of Los Angeles for being an exceptional Robotics team.
- Documented the setup and management of the Dynmap Minecraft plugin which led to thousands of views and hundreds of prevented tickets.
Software
Zendesk (Basic Knowledge)
Sparkcentral (Basic Knowledge)
Hootsuite (Basic Knowledge)
Crisp Live Chat (Proficient)
Filezilla (Proficient)
Discord (Proficient)