Miley Riddell
Texas Roadhouse Restaurant
Latham,NY
1
Certification
4
years of professional experience
Enthusiastic professional with experience in customer-facing roles. Skilled in managing guest interactions and resolving inquiries, ensuring high satisfaction. Eager to contribute strengths in teamwork and communication to drive exceptional service outcomes.
Work History
Hostess
1 Year 11 Months- Greeted and seated guests promptly to enhance dining experience.
- Managed waitlist efficiently, optimizing table turnover and guest satisfaction.
- Collaborated with servers to ensure seamless communication and service flow.
- Maintained cleanliness and organization of entrance, bathrooms and waiting area.
- Handled guest inquiries and concerns professionally to ensure positive experiences.
- Answered customer questions about hours, seating, and menu information.
- Greeted customers upon arrival and provided friendly and a friendly and warm presence throughout the dining experience.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Took waitlist reservations by phone, answered customer questions, and informed of accurate wait times.
- Completed daily side work and opening and closing duties without fail.
Sales Associate Seasonal
2 Months- Processed transactions accurately using point-of-sale systems, ensuring efficient customer service during peak hours.
- Assisted customers with product selections and provided information on park attractions and services.
- Collaborated with team members to promote special events, increasing guest engagement and satisfaction.
- Maintained cleanliness and organization of merchandise displays, enhancing visual appeal for visitors.
Customer Service Representative
1 Year- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed customer accounts, updating information and tracking order status for accuracy.
- Facilitated order processing and ensured timely delivery of products to customers.
- Collaborated with team members to improve service protocols and enhance customer satisfaction.
- Assisted customers with tile and flooring selection.
Server
6 Months- Provided exceptional customer service, ensuring resident satisfaction and fostering a welcoming environment.
- Collaborated with kitchen staff to deliver timely food service during dining hours, maintaining efficiency.
- Assisted in meal preparation and service, adhering to dietary restrictions and preferences of residents.
- Maintained cleanliness and organization of dining areas, upholding safety and sanitation standards at all times.
- Fostered strong relationships with residents through attentive service and personalized interactions during meal times.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Education
High School Diploma
- Honor Roll Senior Year 2025-2026
- CTE Cosmetology 2024-2026 graduated from Capital Region BOCES with Temporary Cosmetology License (awaiting state board/practical exams scheduled for Fall, 2026).
Skills
Customer service
Phone etiquette
Empathy in service
Cleaning and sanitation
Detail-oriented
Interactive communication skills
Order management
Team player
Patience and empathy
Certification
- Temporary Cosmetology License - 7/10/26-1/10/27
Timeline
Sales Associate Seasonal
Six Flags Great Escape Theme Park
06.2025 - 08.2025Read More
Hostess
Texas Roadhouse Restaurant
09.2024 - CurrentRead More
Customer Service Representative
Top Tile
09.2023 - 09.2024Read More
Server
Coburg Village Retirement
01.2023 - 07.2023Read More
Shaker High School
High School Diploma
Read More