Milica Pajic

Las Vegas,NV

Summary

Dynamic and dedicated professional with extensive experience in customer service at Max Bet Casinos and Hotel Srebrno Jezero. Proven expertise in cash handling and conflict resolution, ensuring exceptional guest experiences. Known for strong work ethic and integrity, consistently fostering a welcoming environment while efficiently managing transactions and inquiries.

Overview

years of professional experience

Work History

Cashier

Max Bet Casinos

04.2019 - 06.2024

As cashier, I did money transactions, paying out players win, maintain the money operations during closing shifts.

Restaurant Hostess

Hotel Srebrno Jezero

01.2016 - 01.2019

I have worked as hostess in Hotel Srebrno Jezero/Silver Lake, at the tourist resort for 3 years. My job was to accommodate tourists/guests in friendly and professional manner. To assure they feel comfortable and welcome in our restaurant and seated accordingly.

Barista

Costa Coffee

02.2015 - 01.2016

Brewing freshly brewed coffee, and crafting espresso coffee beverages. I was happy to deliver great experience while brewing exceptional espresso drinks.

Education

Tourism And Hospitality Management

School of Tourism

Veliko Gradiste

06.2012

Skills

Customer service
Customer assistance
Work ethic and integrity
Patience and empathy
Cash handling
Cleaning and sanitizing
Customer service excellence
Money handling
Cash handling and management
Customer relations
Cash register operation
Order taking

Cash register systems
Conflict resolution
Complex Problem-solving
Guest inquiries
Clear communication
Empathy and patience
Basic math
Upselling techniques
Sales transactions
Ordering and stocking
Hospitality and accommodation

Languages

Serbian

Native or Bilingual

English

Limited Working

Timeline