Milissa Bradway
Acme Markets, Inc
OCEAN CITY,NJ
37
years of professional experience
Dependable operations support professional with experience in clerical work, retail service, and warehouse rework. Recognized for attention to detail, cash accuracy, and training new team members. Committed to maintaining orderly records, strong customer service, and efficient daily operations.
Work History
Clerk
6 Years 6 Months- Managed cash handling, register accuracy, and customer transactions with consistent attention to detail.
- Restocked shelves, rotated merchandise, and maintained organized sales floor presentation.
- Processed price changes, labels, and signage to support accurate store operations.
- Assisted customers with product location, service questions, and checkout support.
- Verified inventory counts, reported shortages, and supported replenishment activities.
- Coordinated daily clerical tasks, filing, and record updates to keep information current.
- Resolved register discrepancies and supported loss prevention procedures with steady judgment.
- Trained new clerks on store procedures, customer service standards, and operational workflow.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
Dispatcher
11 Years 10 Months- Monitored incoming calls and work orders, verifying job details for accurate routing and response.
- Coordinated service technician schedules, aligning dispatch assignments with customer priorities and route efficiency.
- Resolved scheduling conflicts by adjusting assignments, technician availability, and urgent service needs.
- Maintained dispatch records, ensuring complete updates in scheduling and service management systems.
- Coordinated daily HVAC service schedules to align technician availability with customer priorities and urgent calls.
- Routed field technicians efficiently to reduce travel time and improve response to service requests.
- Communicated dispatch updates to customers, technicians, and office staff for accurate appointment coordination.
- Monitored incoming service calls and reassigned resources to maintain workflow during high-volume periods.
- Tracked job status and updated dispatch records to support accurate scheduling and follow-up.
- Resolved schedule conflicts by balancing workload, parts availability, and technician proximity.
- Supported service operations by prioritizing emergency requests and maintaining timely field coverage.
Jewelry Rework Specialist RTV
9 Years 9 Months- Inspected returned merchandise for defects, damage, and packaging issues.
- Reworked items to meet quality standards and distribution requirements.
- Relabeled, repackaged, and prepared products for inventory or shipment.
- Recorded discrepancies and product conditions in warehouse tracking systems.
- Coordinated with inventory teams to resolve misprints, shortages, and damaged goods.
- Followed safety, quality, and productivity procedures in fast-paced fulfillment operations.
- Trained new associates on rework processes, inspection standards, and workflow expectations.
- Identified process improvements to reduce rework time and improve order accuracy.
- Actively participated in regular team meetings to discuss ongoing projects, share updates on progress made, and address any challenges encountered during the rework process.
- Enhanced product quality by thoroughly inspecting and identifying defects in materials and workmanship.
- Liaised with engineering teams to develop improved product designs that minimized the need for reworks.
- Evaluated new tools, equipment, and techniques for potential implementation in the rework process to enhance efficiency.
- Established strong working relationships with colleagues from other departments to foster collaboration on cross-functional projects related to product quality improvements.
- Maintained detailed records of reworked items, noting the nature of defects and any required adjustments or repairs.
- Examined products for imperfections and defects.
- Recorded inspection and test results on data sheets.
- Followed standard operating procedures for inspections and tests.
Education
High School Diploma
Skills
Telephone etiquette
Customer satisfaction
Cash handling
Work Preference
Work Type
Full Time
Location Preference
On-SiteRemoteHybrid
Location:
Ocean City, NJ
Open to relocation:
No
Minimum Desired Compensation
$45000/yr
Timeline
Clerk
Acme Markets, Inc
04.2020 - CurrentRead More
Dispatcher
AirQuip LLC HVAC
02.2012 - 12.2023Read More
Jewelry Rework Specialist RTV
QVC Distribution Center
03.1990 - 12.1999Read More
Cardinal O'Hara
High School Diploma
Read More