Millicent Roberts
Winter Garden,FL
Summary
Licensed Realtor with over 15 years of retail sales, passive business management and customer service. I have demonstrated strategic planning, problem-solving and administrative skills in business and team building. My goal driven abilities and advancement with computer knowledge like CRM systems and sales force are needs that allows me to be a strong attribute to your company. I'm successful at providing and over exceeding sale expectations to employers in my previous retail history. With a strong proven record of having great success building customer relationships in my prior work history. I’m sure I can contribute these professional habits with you and to your company.
Overview
16
16
years of professional experience
Work History
Licensed Realtor
Black Onyx Realty Group
Ocoee, FL
04.2023 - Current
- Assist clients in determining their desired home features, budget and location.
- Conduct open houses and arranged property tours for prospects and potential buyers.
- Compile comparative market analysis.
- Communicate regularly with clients via phone, email or text message to provide updates on progress.
- Prepared contracts, leases and other legal documents as required by state laws.
- Regularly attend continuing education classes in order to stay up-to-date on new laws and regulations affecting real estate.
- Collaborate with lenders, appraisers, title companies and inspectors during closings also for current events.
- Attend networking events such as conferences or seminars in order to build relationships with other professionals in the field.
- Manage online listings through websites such as Zillow agent or MLS in order to maximize visibility of properties for sale.
Manager
Turo
Winter Garden, FL
04.2021 - 12.2023
- Promoted passive income business virtually on turo platform to maximize brand identity and generate revenue in rental car sales.
- Handled virtual chat support, inbound phone support and email for each customer.
- Managed operations budgeting, and payroll for daily business.
- Resolved car rental issues quickly through meticulous research and quick decision-making.
- Set pricing structures according to market analytics and emerging trends.
- Consulted with potential clients to determine how company could best meet their needs monthly by initiating follow-ups.
- Performed upselling techniques to increase average rentals by adding additional amenities for travel.
Independent Contractor
Shipt
Orlando, FL
09.2018 - 12.2022
- Shopped at customer’s chosen store, verified replacement items, selected freshest fruit, produce and meat and delivered groceries on-time to exact location specified.
- Communicated with customer to confirm clarity of order, shopped at additional stores if necessary and expedited order transfer to delivery.
- Exceeded customer expectations consistently with proven highest feedback ratings, frequent repeat customers and increasingly high tips for years.
- Suggested comparable products to replace out-of-stock items.
- Listened to customer needs to identify and recommend best products and services.
- Maximized hourly rate by organizing shopping trips and planning efficient routes.
- Satisfied customers with quick, accurate service under tight deadlines.
Leasing Agent
Northland Investment Properties
Sanford, FL
06.2017 - 08.2018
- Encouraged prospective tenants to fill out an application once they toured the property.
- Contacted and followed up with tenants on their renewal notices.
- Provided tours of the property to prospective tenants and offered valuable information regarding major features.
- Conducted resident checks on applicants.
- Managed all day-to-day activities involving tenants, subcontractors, and property management.
- Typed residential leases and entered all pertinent information into the management system.
- Maintained accurate records of all correspondence for tenants.
Business Manager
Nordstrom
Palm Beach Gardens, FL
02.2011 - 02.2014
- Directed the placement of monthly sales promotion activities and displays.
- Consistently meet daily and yearly operational and sales objectives.
- Traveled to various locations assisted with store openings.
- Consistently meet the company mark down objectives in stated period.
- Presale new display items for the Week or Month with proven track record of accomplishing marketing goal monthly.
- Conducted orientation, coaching, and development of employees.
- Facilitated proper communication between store and district managers about comparative shopping analysis and fast/slow selling classification and styles.
- Planned, organized, and met all celebrity appearance event goals for the store.
Business Manager
Nordstrom
Atlanta, GA
02.2008 - 02.2011
- Assisted coworkers with sales, returns, and the stores inventory control process.
- Tracked inventory for over 20,000 items validating stock, SKU’s, confirming customer exchanges and returns.
- Maintained awareness of key fashion trends monthly and product knowledge to exceed sales.
- Daily opening and closing of registers.
- Opened new nordstrom credit accounts as a means of building customer relationships daily.
Education
Sales Associate License - Real Estate
Gold Coast Real Estate School
Orlando, FL2022
Commercial Real Estate Finance And Investment Certificate - Real Estate
Gold Coast Real Estate School
Orlando, FL2022
Associate of Arts - General Studies
Valencia College
Orlando, FL2021
Mortgage Loan Origination Certificate - Real Estate
Ifrec Real Estate School
Orlando, FL2018
Bachelor of Arts - Business Administration and Management
American Intercontinental University
Atlanta, GA01-2008
Skills
- Sales
- Management
- Team building
- Administrative skills
- Communication and effective listening
- Project planning
- Marketing
- Customer support
- Lead Follow up
- Real estate law
- Social media marketing
- Florida licensed real estate agent
- National association of realtors
Timeline
Licensed Realtor
Black Onyx Realty Group
04.2023 - Current
Manager
Turo
04.2021 - 12.2023
Independent Contractor
Shipt
09.2018 - 12.2022
Leasing Agent
Northland Investment Properties
06.2017 - 08.2018
Business Manager
Nordstrom
02.2011 - 02.2014
Business Manager
Nordstrom
02.2008 - 02.2011
Sales Associate License - Real Estate
Gold Coast Real Estate School
Commercial Real Estate Finance And Investment Certificate - Real Estate
Gold Coast Real Estate School
Associate of Arts - General Studies
Valencia College
Mortgage Loan Origination Certificate - Real Estate
Ifrec Real Estate School
Bachelor of Arts - Business Administration and Management
American Intercontinental University
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