Summary
Overview
Work History
Education
Skills
Timeline
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Millie Roop

Concord,NC

Summary

I am currently retired from Atrium Health after 15 years. Have helped in training on both Insurance follow up following Management guidelines and new System updates. At time of retirement Atrium Health was upgraded to Epic System Which was I am familiar with and worked well in. Worked well with management utilizing last minute reports and Team mates in understanding processes in place. Strong knowledge of websites needed for follow up generated.

Overview

15
15
years of professional experience

Work History

Patient Financial Services Representative

Atrium Healthcare
Concord, North Carolina
04.2008 - 04.2021
  • Entered client details and notes into system for interdepartmental access and review.
  • Processed and follow up on insurance information as needed by both patient and insurance carrier. Verifies authorization given are current and active for procedure scheduled .
  • Worked with customer to create debt repayment plan based on current financial condition.
  • Listened to customers and negotiated solutions that met insurance and payments needed.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Developed and maintained courteous and effective working relationships.

Education

Associate of Applied Science - Medical Insurance Billing And Some Codeing

Rowan Cabarrus Community College
Concord,NC
2000

Skills

  • Updating Customer Accounts
  • Account Monitoring
  • Credit and Collections
  • Personalized Financial Reviews
  • Financial Documentation
  • Problem Investigations
  • Software Applications
  • Problem Identification
  • Customer Inquiries

Timeline

Patient Financial Services Representative

Atrium Healthcare
04.2008 - 04.2021

Associate of Applied Science - Medical Insurance Billing And Some Codeing

Rowan Cabarrus Community College

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Millie Roop