Milos Dobrosavljevic
Bonita Springs
Summary
Dynamic and dedicated server with extensive experience, excelling in customer service and order accuracy. Known for resolving issues swiftly and promoting high satisfaction. Proficient in POS operation and passionate about menu knowledge, consistently delivering exceptional dining experiences in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Server
Turtle Club
Naples
05.2024 - Current
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Server
Casa Cotzelli
Naples
08.2023 - 05.2024
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Ensured that each guest was served courteously, quickly, and efficiently.
Server
Vergina
Naples
02.2023 - 08.2023
- Operated POS terminals to input orders, split bills and calculate totals.
- Explained menu items, describing ingredients and cooking methods upon request.
- Assisted in training new servers.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Server
"Sails" Restaurant
Napels
11.2022 - 02.2023
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Prepared drinks according to standard recipes.
- Provided exceptional service to high volume of daily customers.
- Monitored bar inventory and promptly restocked low items before depletion.
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
Restaurant Menager
Romeo and Juliet Restaurant
Herceg Novi
06.2021 - 10.2022
- Company Overview: Portonovi Resort, Herceg Novi, Montenegro
- Preopening procedure(Creating drink menu with classic and signature cocktails,cost and normatives)
- Food and Baverages suppling
- Hiring and organising staff
- Staff schedule organisation
- Created and presented Romeo and Juliet SOP(Standard Operating Procedures)
- Ensured thath the restaurant and bar are clean and well maintained,that table and bar arrangements are impeccable
- Ensured that the back of the house operates effectively and efficiently.
- Organised regular staff meetings / briefings.
- Portonovi Resort, Herceg Novi, Montenegro
Assistent F&B Menager
Portonovi Resort Beach Bar
Herceg Novi
06.2019 - 01.2020
- Company Overview: by Azmont Investments, Herceg Novi, Montenegro
- Preopening procedure(Creating drink menu with classic and signature cocktails,cost and normatives)
- Created and presented service and bar manual
- Ensured the prompt and efficient service is carried out in the restaurant and bar
- Ensured that the restaurant and bar are clean and well maintained, that table and bar arrangements are impeccable.
- Ensured that the back of the house operates effectively and efficiently.
- Organised regular staff meetings / briefings.
- Ensured that consumable and non-consumable goods are ordered, correctly stored and issued.
- By Azmont Investments, Herceg Novi, Montenegro
Bar Supervisor
Pearl Beach
Sliema
09.2018 - 04.2019
- Company Overview: by Charles Grech, Sliema Malta
- Making signed and unique cocktails
- Skillfully promoted items on drink lists and restaurant specials
- Supplyng the bar with spirits,soft drinks and fruit
- Maintaining hygiene at the bar
- Provided best guest experience
- By Charles Grech, Sliema Malta
Bartender Shift Manager
Hotel Metropol Palace
Belgrad
10.2018 - 03.2019
- Company Overview: a Luxury Collection, Belgrad Serbia
- Completed the training coordinated by HR with all its procedure
- Making signed and unique cocktails
- Maintaining hygiene at the bar
- During my work in Metropol Palace Hotel I was in charge of serving and taking care of the VIP guests
- Quickly recorded transactions in MICROS system to deliver prompt service
- Suggestive selling
- Displayed enthusiasm and knowledge about the restaurants menu and products
- Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards
- Developed and maintained positive working relationships with others to reach buisiness goals
- A Luxury Collection, Belgrad Serbia
Waiter/Bartender
Restaurant "La Sfoglia"
Valletta
04.2018 - 09.2018
- Company Overview: Valletta Malta
- Fine dinner restaurant service
- Combining food and wine
- Preparing and setting up the tables
- Valletta Malta
Waiter
Restaurant "Capo Crudo"
Valletta
11.2016 - 04.2018
- Company Overview: Valletta, Malta
- Work experienceService of fine wine collections
- Consistently provided friendly guest service and heathfelt hospitality
- First tuch with fine dining service
- Combining food and wine
- Set dinning tables according to type of event and service standard
- Consistently provided friendly guest service and heathfelt hospitality
- Valletta, Malta
Bartender
Club "Nativ"
St. Julian
05.2016 - 10.2016
- Company Overview: St.Julian/Malta
- Working in night club in very crowded environment
- Skillfully promoted items on beverage list and club specials
- Making Cocktails and Spirits
- St.Julian/Malta
Education
High School Diploma -
SERSA-Serbian Sommilier Association
BELGRADE,SERBIA05.2016
Skills
- Customer service
- Order accuracy
- POS operation
- Menu knowledge
- Food safety
- Problem resolution
Personal Information
- Date of Birth: 11/28/89
- Gender: Male
Timeline
Server
Turtle Club
05.2024 - Current
Server
Casa Cotzelli
08.2023 - 05.2024
Server
Vergina
02.2023 - 08.2023
Server
"Sails" Restaurant
11.2022 - 02.2023
Restaurant Menager
Romeo and Juliet Restaurant
06.2021 - 10.2022
Assistent F&B Menager
Portonovi Resort Beach Bar
06.2019 - 01.2020
Bartender Shift Manager
Hotel Metropol Palace
10.2018 - 03.2019
Bar Supervisor
Pearl Beach
09.2018 - 04.2019
Waiter/Bartender
Restaurant "La Sfoglia"
04.2018 - 09.2018
Waiter
Restaurant "Capo Crudo"
11.2016 - 04.2018
Bartender
Club "Nativ"
05.2016 - 10.2016
High School Diploma -
SERSA-Serbian Sommilier Association
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