Milton Dyches
1269 Evergreen Ave 1C Bronx,NY
Summary
Dynamic customer service professional with extensive experience at Wawa, excelling in problem resolution and team collaboration. Proven track record in enhancing customer satisfaction and driving sales through effective upselling techniques. Skilled in POS system operation and committed to achieving operational goals while fostering positive customer relationships.
Overview
7
7
years of professional experience
Work History
Customer Service Associate
Wawa
03.2024 - 10.2025
- Assisted customers with inquiries, ensuring a positive shopping experience.
- Processed transactions accurately and efficiently using point-of-sale systems.
- Maintained cleanliness and organization of service areas to enhance customer satisfaction.
- Collaborated with team members to meet daily operational goals and improve service delivery.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
Cashier
ShopRite
03.2022 - 03.2024
- Processed customer transactions efficiently using POS systems.
- Maintained accurate cash drawer balances throughout shifts.
- Assisted customers with product inquiries and promotions.
- Collaborated with team members to enhance store operations.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
Senior Sales Associate/ Assistant Manager
7-eleven
12.2018 - 03.2022
- Led team in achieving sales goals through effective product placement and promotion strategies.
- Trained and mentored new associates on customer service best practices and operational procedures.
- Analyzed inventory data to optimize stock levels and reduce waste, improving profitability.
- Implemented upselling techniques that enhanced customer experience and increased average transaction value.
- Managed cash handling processes, ensuring accuracy in daily financial reporting and reconciliations.
- Trained, coached, and mentored new sales associates for maximum performance.
- Trained new sales personnel on company policies, customer acquisition strategies and successful sales techniques.
Education
High School Diploma -
Myrtle Beach High School
Myrtle Beach, SC04-1984
Skills
- Customer service
- Customer support
- Problem resolution
- Team collaboration
- Customer relationship management (CRM)
- POS system operation
- Inventory control
- Sales closing
- Clerical support
Timeline
Customer Service Associate
Wawa
03.2024 - 10.2025
Cashier
ShopRite
03.2022 - 03.2024
Senior Sales Associate/ Assistant Manager
7-eleven
12.2018 - 03.2022
High School Diploma -
Myrtle Beach High School