Expertise in route optimization and fleet management, ensuring timely deliveries through effective communication. Analyzed delivery schedules to reduce transit times while maintaining compliance with safety regulations, contributing to overall operational efficiency.
Overview
7
7
years of professional experience
Work History
Dispatcher
National Environmental Waste Services
11.2025 - Current
Managed scheduling and routing for a fleet of drivers, reducing transit delays by and optimizing fuel efficiency.
Received requests, prioritized tasks, dispatched appropriate units, and monitored personnel status to ensure timely service delivery.
Route Optimization: Analyzed delivery schedules to assign optimized stops to drivers, reducing transit time
Utilized GPS and mapping software to design efficient routes and calculate accurate ETAs, enhancing overall route management.
Handled incoming calls, emails, and system alerts, prioritizing tasks based on urgency to maintain workflow efficiency.
Demonstrated attention to detail while managing high-pressure situations.
Accounts Receivable/Customer Service Rep.
Waste Connections/Royal Waste Service Inc.
11.2019 - 11.2025
Managed accounts receivable and collections for portfolio of 300+ customers, ensuring timely payment processing.
Resolved and collected outstanding payments from 300+ clients within a timely manner to ensure that accounts receivable accounts were up to date.
Followed up regularly via phone and email to ensure all payment inquiries were handled promptly.
Coordinated resolution of billing disputes and collections, maintaining customer satisfaction and account accuracy.
Education
AAS - Computer Operations: Network Administrator and Security Option
La Guardia Community College
Long Island City, NY
01-2019
Skills
Logistics coordination
Route optimization
Customer service excellence
Proactive problem-solving
Attention to detail
Team collaboration
Languages
Fluent Spanish
Fluent English
Timeline
Dispatcher
National Environmental Waste Services
11.2025 - Current
Accounts Receivable/Customer Service Rep.
Waste Connections/Royal Waste Service Inc.
11.2019 - 11.2025
AAS - Computer Operations: Network Administrator and Security Option