Summary
Overview
Work History
Education
Skills
Quote
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Mimi Phan

Mimi Phan

Woodbridge,Virginia

Summary

Resourceful ISR with excellent client oversight, issue resolution, and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. ISR success comes from implementing strategic and tactical marketing campaigns to drive engagement and sales.

Overview

7
7
years of professional experience

Work History

Federal Civilian Account Manager

Splunk
11.2022 - Current
  • Recognized as ISR of the Quarter for Q1- 2024
  • Appointed Team Lead responsible for mentoring new ISRs and motivating the team to increase their sales acumen
  • Recognized as a 'Value Influencer' internally toward customers in helping them maximize the value of Splunk and sharing creative revenue-generating activities with the sales team
  • FY23 108%
  • FY24 115% YTD
  • Ensured accounts had Splunk Brand Awareness by creating content like Splunk Monthly Newsletters and curated LinkedIn Posts/Events resulting in higher registrations and increased interest in Splunk Premium Products
  • Ran creative campaigns like "End of the Year Funds/ Splunk AlienVault Takeout" to help increase capacity among customers and maximize their potential Splunk Install -resulting increase in iACV and pipeline
  • Responsible for driving and marketing webinar/workshop initiatives in helping customers maximize their current Splunk Instance (SOAR, Splunk 4 Rookies, Splunk Cloud, etc.)
  • Implementing strategies to increase registration to annual revenue-generating events like .Conf and Splunk GovSummit
  • Leveraging opportunities to attend tradeshows and conferences like AWS Summit to increase engagement
  • Strengths in expanding account footprint and chasing new logos
  • Leveraged Executive Leadership ecosystem to break into new logos
  • Upselling products and ingest to existing customers and finding new logos for accounts that have not leveraged Splunk
  • Developed strategic plans, setting clear objectives and achievable milestones for the team

Federal Civilian Account Manager

ServiceNow
01.2021 - 11.2022
  • Responsible for driving opportunities from beginning to end
  • Uncovered $358,744 pipeline within the first two months
  • 120% 2022 quota
  • Uncover upsell opportunities through discovery
  • Upselling and preventing churn of accounts
  • Experience in working with cross-functional teams
  • Managing and educating accounts to expand product adoption
  • Encouraged cross-selling of additional products and services through relationship-building and acquired an understanding of customer business needs.

USAF Business Development Representative

ServiceNow
01.2021 - 04.2022
  • Responsible for building a pipeline in USAF/DoD Territories
  • Cultivating leadership qualities by mentoring incoming employees
  • Facilitated and organized a Women in Tech Forum (up to 50-60 men and women participating in open conversations)
  • Awarded the Mount Rushmore Award for going above and beyond my role
  • Creating sales/marketing campaigns to create new business and uncover new opportunities
  • Achieved 112% of quota in Q2 2021
  • Achieved 154% of quota in Q4 2021
  • Achieved 113% of quota in Q1 2022 before being promoted
  • Experienced in email marketing and leveraging LinkedIn Engagement.

Talent Acquisition Specialist

Career Management Inc.
11.2017 - 01.2021
  • Created sales strategies to increase billings and overcome objections
  • Engaging close relationships with candidates/clients by understanding their search criteria by asking specific questions
  • Adaptable to change with a sense of urgency to work on different projects
  • Sourced and screened candidates from entry to senior-level roles and worked with hiring managers to coordinate interviews and offers
  • Acted as brand ambassador to educate candidates on culture, career growth, benefits, and advantages of working for a company.

Education

Bachelor of Science - Marketing

Virginia Commonwealth University
Richmond, VA
12.2015

Skills

  • Project Management
  • Detail Oriented
  • Strategic Planning
  • Team leadership and direction
  • Team Management
  • Flexible and Adaptable
  • Attention to Detail
  • Business development and planning
  • Goal-Oriented

Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Mimi Phan