Sales Associate
Macy's
Fort Myers, FL
2015 - 2016
- Assisted customers in product selection and inquiry resolution.
- Maintained product displays to enhance visual appeal and accessibility.
- Processed transactions efficiently using point-of-sale systems.
- Collaborated with team members to ensure timely restocking of merchandise.
- Learned store policies and procedures to support daily operations effectively.
- Participated in training sessions to improve product knowledge and selling techniques.
- Resolved customer complaints promptly to ensure satisfaction and loyalty.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.