Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Server
Mina Demian

Mina Demian

Smyrna,TN

Summary

With a proven track record at HCA Healthcare: Methodist Hospital, I excel in delivering exceptional customer service and fostering guest relations, underpinned by a strong work ethic and team leadership. Enhanced guest satisfaction by mastering food and beverage pairings, and significantly improved team efficiency. Renowned for transforming dining experiences through meticulous order management and effective staff training.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Server

HCA Healthcare: Methodist Hospital
08.2020 - Current

Greeting customers: Servers welcome customers

Taking orders:

Communicating with kitchen staff

Serving food and drinks,Clearing tables,Providing customer service,Assisting with training

In Room Dining Service

Omni Hotel
01.2015 - 03.2020
  • Contributed to a positive work environment by maintaining a professional demeanor at all times.
  • Participated in ongoing training sessions to remain current on industry trends and best practices.
  • Improved teamwork among staff members by fostering open communication and collaboration between departments involved in the in-room dining process.
  • Enhanced guest satisfaction by delivering timely and accurate in-room dining orders.
  • Collaborated with kitchen staff to ensure prompt preparation and delivery of food items.

Supervisor

Restaurant Egypt
01.2008 - 09.2014

manage a team of employees, ensuring that they are productive and perform their work at a high quality.Managing workflow

Evaluating performance,Training new hires

Maintaining a positive environment

Reporting to management,Recommending promotions and discipline

Ensuring safety

Education

High School Diploma - Tourism And Hotels

Abanoub High School
Asuat/Egypt
08.2007

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Cash Handling
  • Guest Engagement
  • Food Running
  • High-volume dining
  • Food safety understanding
  • Guest Relations Management
  • Order Management
  • Beverage Preparation
  • Food Delivery
  • Food and beverage pairings
  • Order delivery practices
  • Banquet Coordination
  • Dining customer service
  • Server training
  • Hostess support
  • Check payment processing
  • Team Leadership
  • Relationship Building
  • Organizational Skills

Certification

First aid certificate

Languages

English and Arabic
Full Professional

Timeline

Server

HCA Healthcare: Methodist Hospital
08.2020 - Current

In Room Dining Service

Omni Hotel
01.2015 - 03.2020

Supervisor

Restaurant Egypt
01.2008 - 09.2014

High School Diploma - Tourism And Hotels

Abanoub High School
Mina Demian