Mina Lense
Lansdale,PA
Summary
Dynamic optician with proven expertise at BJ's Wholesale, enhancing customer satisfaction through personalized eyewear solutions and effective sales strategies. Skilled in optical measurements and insurance verification, I excel in addressing patient needs while driving sales growth. Committed to delivering exceptional service and fostering lasting relationships with clients.
Overview
10
10
years of professional experience
Work History
Optician
BJ's Wholesale
10.2019 - Current
- Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
- Maintained a clean and organized store environment, ensuring optimal product display and easy access for customers.
- Improved customer satisfaction by providing personalized eyewear recommendations based on individual needs and preferences.
- Increased sales with engaging product demonstrations and knowledgeable recommendations of latest eyewear trends.
- Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers.
Optician
Walmart
08.2017 - 10.2019
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Verified and updated patient records promptly to guarantee accurate prescription information.
- Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
- Maintained safe, clean and organized environment to increase patient comfort.
Support Manager
Walmart
02.2015 - 08.2017
- Managed daily operations to ensure smooth functioning of the support department.
- Monitored employee and customer interactions to assess quality of service.
- Promoted a culture of continuous learning within the team by organizing workshops and sharing relevant resources regularly.
- Developed and maintained relationships with customers to enhance customer satisfaction.
Education
Associate Degree In Accounting - Accounting
Montgomery County Community College
Blue Bell, PA05.2019
Skills
- Customer service
- Insurance verification
- Optical measurements
- Computer skills
- Insurance billing
- Retail sales
- Transaction processing
- Insurance approvals
- Active listening
- Time management
- Work order preparation
- Problem-solving
- Certified optician
Languages
Arabic
Native or Bilingual
Timeline
Optician
BJ's Wholesale
10.2019 - Current
Optician
Walmart
08.2017 - 10.2019
Support Manager
Walmart
02.2015 - 08.2017
Associate Degree In Accounting - Accounting
Montgomery County Community College
Similar Profiles
Dashawn ThompsonDashawn Thompson
Utility Clerk at BJ's WholesaleUtility Clerk at BJ's Wholesale
Erin RusawErin Rusaw
Self Checkout Cashier at Bj's Wholesale ClubSelf Checkout Cashier at Bj's Wholesale Club
Rosemary KuzmickiRosemary Kuzmicki
Human Resources at BJ's WholesaleHuman Resources at BJ's Wholesale
Malonda YoungMalonda Young
Assistant Store Manager at BJ's Wholesale ClubAssistant Store Manager at BJ's Wholesale Club
Kathleen BensonKathleen Benson
Cosmetology Educator at The Salon Professional AcademyCosmetology Educator at The Salon Professional Academy