Mina Patel
HEAD TELLER
Lexington,KY
Summary
Experienced with financial operations, team leadership, and customer service excellence. Utilizes strong problem-solving capabilities to streamline processes and enhance customer interactions. Track record of fostering collaborative team environment and maintaining high standards of accuracy.
Professional banking leader with solid experience in financial transactions and customer service. Skilled in handling high-volume cash operations, resolving discrepancies, and enhancing team performance. Recognized for strong focus on collaboration, adaptability, and achieving consistent results. Reliable and flexible, adept at meeting changing needs while ensuring accuracy and security.
Banking professional with robust background in managing teller operations and driving customer satisfaction. Known for effective team collaboration and achieving consistent results. Possesses strong leadership abilities and adaptability to changing needs, with focus on accuracy and efficiency.
Experienced Teller bringing extensive financial and customer service knowledge from fast-paced bank settings. Offers professional attitude paired with stellar mathematical skills. Consistently recognized for "service with a smile" mentality.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
18
18
years of professional experience
Work History
Head Teller
CVNB Bank
Lexington,KY
03.2022 - Current
- Supervised daily teller operations, ensuring compliance with bank policies and procedures.
- Trained and mentored new tellers on customer service best practices and operational efficiency.
- Enhanced cash handling processes, reducing discrepancies through improved reconciliation methods.
- Implemented cross-training initiatives to increase team versatility and service coverage during peak hours.
- Conducted regular audits of cash drawers, maintaining high standards of accuracy and accountability.
- Resolved complex customer inquiries, fostering positive relationships and enhancing client satisfaction.
- Managed high-volume cash transactions daily, maintaining accuracy and efficiency under pressure.
- Assisted customers with account inquiries, resolving issues promptly to ensure satisfaction.
- Verified amount of cash in cash drawer against day's receipts, quickly identifying errors.
- New account opening,CD balancing,vault balancing
Customer Service Representative
AMAZON Customer Service
10.2021 - 03.2022
- Respond promptly and professionally to incoming customer inquiries in person, by telephone, or by email
- Maintain an updated knowledge of the organization's products, services, and customer service policies
- Document customer interactions when necessary, compiling documents and forwarding information to interested parties
- Explain simply and clearly in response to customer questions and check for customer understanding and acceptance
- Recommend new products or services or make suggestions for improvements by identifying relevant features and benefits
- Assist clients by demonstrating the use of goods and programs and answering any questions they may have
- Participate in training opportunities provided by the organization or by outside entities
- Establish and maintain good rapport with customers by using positive language and anticipating their needs
Manager
Sanaya llc
01.2020 - 10.2021
- Manage account payables and receivable
- Pay invoices while keeping track of delivered merchandize
- Pay store taxes including sales, pay roll and lottery
- Provide exceptional service to customers while keeping the line moving
- Keep track of all merchandize in the store and refill based on need
Manager
Country Store
01.2012 - 01.2018
- Manage account payables and receivable
- Pay invoices while keeping track of delivered merchandize
- Pay store taxes including sales, pay roll and lottery
- Provide exceptional service to customers while keeping the line moving
- Keep track of all merchandize in the store and refill based on need
Shift Leader
Dunkin Donuts
01.2008 - 01.2011
- Ensure customer satisfaction by remaining accessible, friendly and personable
- Manage and lead team of eight+ to achieve sales and customer service goals
- Administer operations: equipment maintenance, food preparation, and compliance with food safety regulations
- Decrease inventory costs by revitalizing efficient inventory management system
- Create coupon flyers and promotional materials for weekly, monthly, and quarterly promotions
- Opened and closed the daily operations
- Supervised and trained crew members on multiple shifts
- Allocated resources for all business activities
Education
Camden County College
New JerseyHigh School Diploma -
Triton Reginal High School
New JerseySkills
- Branch operations
- Organization and planning
- Transaction processing accuracy
- Account maintenance
- Teller support
- Cash drawer balancing
- 10-key data entry
- Customer complaint handling
- Vault management
- Auditing transactions
- Positive attitude
- Problem-solving
- Customer relationship management
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Promoted to Lead Teller based on superior performance.
Languages
English
Full Professional
Hindi
Full Professional
Gujarati
Full Professional
Timeline
Head Teller
CVNB Bank
03.2022 - Current
Customer Service Representative
AMAZON Customer Service
10.2021 - 03.2022
Manager
Sanaya llc
01.2020 - 10.2021
Manager
Country Store
01.2012 - 01.2018
Shift Leader
Dunkin Donuts
01.2008 - 01.2011
Camden County College
High School Diploma -
Triton Reginal High School