MINA THOMAS
Mesa,AZ
Summary
Inbound support with an extensive background of Customer Service and Client Satisfaction. Strength are in communication and customer education of products, policies and procedures although there is also a successful track record in sales and cross sales.
Overview
7
7
years of professional experience
Work History
Pharmacy Technician
Walgreen's Pharmacy
01.2022 - 12.2023
- Assist Patients, Pharmacists and Insurance companies
- Filled scripts and updated status
- Speculated on TPR's and PPR.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
U-box Sales Associate-Remote
Uhaul Moving And Storage
05.2023 - 12.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Participated in team meetings and training sessions to
- Met customer call guidelines for service levels, handle time and productivity. Handled anywhere from 50- 120 calls daily
- Maintained up-to-date knowledge of product and service changes.
- REMOTE SKILLS
Lead Stylist
FANTASTIC SAMS
01.2020 - 01.2023
- Used variety of hair styling tools and appliances.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
Sales associate
Clearlink
01.2017 - 01.2019
- Responded to customer inquiries via telephone, email and live chat to provide updated information.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Memorized scripts to achieve easy conversational flow in interactions with potential customers.
- Exceeded productivity targets and sales goals
- Handled anywhere from 50-150 calls daily
Education
No Degree -
Lone Peak High School
Alpine01.2012
Skills
- Adaptability
- Organization
- Sales and Upselling
- Computer Literacy
- Self Motivation and Drive
- REMOTE WORK
- Conflict Resolution
- Product Knowledge
- Call Center Experience
- Telephone Etiquette
- De-Escalation Techniques
Additional Information
- LICENSES/CERTIFICATES
Timeline
U-box Sales Associate-Remote
Uhaul Moving And Storage
05.2023 - 12.2023
Pharmacy Technician
Walgreen's Pharmacy
01.2022 - 12.2023
Lead Stylist
FANTASTIC SAMS
01.2020 - 01.2023
Sales associate
Clearlink
01.2017 - 01.2019
No Degree -
Lone Peak High School
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