Mina Thompson
Summary
Hardworking and passionate job seeker eager to secure an internship position that will help me grow and learn as a business professional. Studying business economics and cybersecurity with interest in pursuing careers in the financial and public sector. I enjoy working with others and have the ability to handle multiple projects simultaneously with a high degree of accuracy. I'm ready to help teams achieve company goals and have a positive impact wherever I can.
Overview
6
6
years of professional experience
Work History
Server
Nori Asian Fusion And Sushi Bar
03.2021 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Recognized for outstanding service with several pay increases due to performance.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Team Member
Bojangles'
06.2019 - 03.2021
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Assisted management with COVID transition to meet customer needs and maintain a profitable business.
- Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
- Learned all required tasks quickly to maximize performance.
- Assisted management with tracking daily inventory.
Server
Brooklyn Pizza
03.2018 - 03.2019
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
Education
Bachelor of Science - Business Administration And Economics
University of North Carolina At Wilmington
Wilmington, NC12.2025
Skills
- Leadership
- Teamwork
- Adaptability
- Professionalism
- Strong Communication Skills
- Kindness and empathetic towards others
- Analytical Skills
- Self Motivation
- Decision-Making
- Conflict and Complaint Resolution
- Problem-Solving
- Reliability
- High Energy and Stamina
Accomplishments
Proficient in R coding language and Microsoft Excel. 5 years of customer service experience and 4 years in a leadership role. Currently in flight school and projected to be a licensed pilot prior to December 2025 graduation.
Experiences
Semester at Sea, Study Abroad; Thailand, Malaysia, India, Kenya, Mozambique, South Africa, Ghana, Morocco, Portugal, and Germany - Spring Semester 2024
I'm currently traveling abroad exploring many areas of the world including Asia, Africa, and Europe while learning from my professors and peers during lectures on the ship, and in country through field classes as well as valuable interpersonal travel experiences. Immersing myself in all different cultures overseas opened the door to an entirely new world and new points of view that has fostered my desire for cross-cultural learning.
Timeline
Server
Nori Asian Fusion And Sushi Bar
03.2021 - Current
Team Member
Bojangles'
06.2019 - 03.2021
Server
Brooklyn Pizza
03.2018 - 03.2019
Bachelor of Science - Business Administration And Economics
University of North Carolina At Wilmington
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