Minako Carter
Ikiru Sushi
San Diego,CA
1
Language
18
years of professional experience
Dedicated server with a proven track record in exceptional customer service and cash handling in high-volume dining environments. Committed to enhancing guest satisfaction through effective order management and team collaboration.
Work History
Server
2 Years 2 Months- Provided exceptional customer service in high-volume dining environment.
- Managed order accuracy and timeliness to enhance guest satisfaction.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Resolved customer inquiries and complaints effectively to promote loyalty.
- Developed strong relationships with regular customers, increasing repeat business opportunities.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Front of House Manager
6 Years 3 Months- Supervised daily front of house operations to ensure exceptional guest experiences.
- Trained and mentored staff on service standards and best practices.
- Implemented new reservation system, enhancing efficiency in seating management.
- Developed and enforced policies for customer interactions, improving satisfaction ratings.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Trained new hires on company policies, procedures as well as proper food handling techniques which resulted in reduced turnover rates.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Reduced wait times for customers by optimizing seating arrangements and implementing effective table management practices.
- Managed staff schedules and maintained adequate coverage for all shifts.
Server
9 Years 11 Months- Collaborated with kitchen staff to ensure seamless food delivery and presentation.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Assisted in maintaining cleanliness and organization of dining area.
- Implemented process improvements that streamlined service efficiency during peak hours.
Education
English - English Language
High School Diploma
Skills
Strong work ethic
Exceptional customer service
Cash handling
Guest engagement
Hospitality expertise
Professional appearance
Customer service
High volume dining
Service prioritization
Team collaboration
Languages
Japanese
Native or Bilingual
Timeline
Server
Ikiru Sushi
06.2024 - CurrentRead More
Front of House Manager
Nishiki Diner Inc USA (Menay Ultra)
12.2017 - 03.2024Read More
Server
Katsu Cafe
12.2008 - 11.2018Read More
Yokohama English Academy
English from English Language
Read More
Ayase High School
High School Diploma
Read More