Minde Wolff
Heartland Dental - Forward Dental
Brown Deer,WI
29
years of professional experience
Detail-oriented professional with expertise in client relationship building, communication coordination, and process improvement. Proven track record of enhancing service delivery and optimizing workflows in a fast-paced environment.
Work History
Business Assistant
4 Years 8 Months- Managed communication between patients and dental staff to enhance service delivery.
- Coordinated scheduling for patient appointments to optimize office workflow.
- Implemented new filing system which improved document retrieval efficiency.
- Provided exceptional support during periods of high work volume or staffing shortages to maintain a seamless flow of operations.
- Facilitated strong working relationships among staff members by fostering open lines of communication across departments.
- Developed knowledge of company products and services to make suggestions according to customer needs.
- Reviewed invoices, payment requests, and expense reimbursements prior to approval.
- Engaged with customers to build business relationships.
- Increased efficiency in daily operations by taking initiative to identify areas for improvement and implement appropriate solutions.
Lead Patient Service Representative
14 Years 4 Months- Trained and mentored staff on best practices for patient interaction and service excellence.
- Implemented process improvements to enhance patient satisfaction and streamline appointment scheduling.
- Coordinated communication between patients, medical staff, and insurance providers to resolve inquiries effectively.
- Supervised patient service operations to ensure efficient workflow and high-quality care delivery.
Senior Corporate Travel Agent
9 Years 8 Months- Managed corporate travel arrangements, ensuring efficiency and compliance with company policies.
- Developed tailored travel itineraries, optimizing routes for cost-effectiveness and convenience.
- Negotiated contracts with airlines and hotels to secure favorable rates and services for clients.
- Reached out to airlines, hotels, rental car companies and other services to proactively resolve issues.
Skills
Appointment scheduling
Customer service
Client relationship building
Payment processing
Financial transactions
Monthly closing support
Call management
Vendor negotiation
Attention to detail
Problem-solving abilities
Time management
Teamwork
Timeline
Business Assistant
Heartland Dental - Forward Dental
12.2021 - CurrentRead More
Lead Patient Service Representative
Aurora Healthcare - Good Hope
08.2007 - 12.2021Read More
Senior Corporate Travel Agent
Total Travel Management
10.1997 - 06.2007Read More